Kelly Ford

Customer Service from Melvin Is Amazing! I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford and how the company has handled known issues with their Ford Focus, I have only wonderful things to say about Melvin, Kelly Ford's customer service manager. He's patient and professional and able to explain problems and repairs clearly and quickly. He goes above and beyond for his customers and recently worked very hard to secure a loaner car for me when my car repairs were delayed because the parts had to be ordered. Melvin's friendliness and forthright communication style help diffuse the most stressful situations. He's a true asset to the company. More

Awesome Service! Recently bought a used truck from Kelly Ford. Went to do my first oil change and found and issue with the oil pan drain plug. Brought it in to have Recently bought a used truck from Kelly Ford. Went to do my first oil change and found and issue with the oil pan drain plug. Brought it in to have it looked at, and they replaced the oil pan with no questions asked and even gave me an oil chance and filter on the house. Melvin and John were both great to deal with and made this process a breeze! More

Great Service From Melvin Just had my vehicle in for routine service which was handled by Melvin D. Done well ahead of schedule with great follow-up. I couldn't be happier, w Just had my vehicle in for routine service which was handled by Melvin D. Done well ahead of schedule with great follow-up. I couldn't be happier, well done Melvin and Team! More

Kelly Ford has been great to me since the beginning even though it wasn’t easy with the same problem. Melvin has been awesome and so hasn’t everyone from the service department. Deb has been very friendly e though it wasn’t easy with the same problem. Melvin has been awesome and so hasn’t everyone from the service department. Deb has been very friendly every time I call. Adam has been awesome to me since the beginning. I will definitely will buy another car from Kelly Ford. More

Service on previous vehicle and new vehicle I have dealt with Melvin DeLeon several times in the last few years with my previous Ford and the new car I recently purchased, He is always friendly I have dealt with Melvin DeLeon several times in the last few years with my previous Ford and the new car I recently purchased, He is always friendly and trustworthy and keeps me informed of every step of the process. He is a very hard worker, and knows his business! He is one of the main reasons I keep taking my car back to Kelly Ford for service, and he was the reason I bought a new vehicle from Kelly Ford. A true professional! More

I bought a car from them not even a year ago, and I stared to get problems with it, I took it to get service and they say that it was fixed, but the next day the car had the same problem, It seams th stared to get problems with it, I took it to get service and they say that it was fixed, but the next day the car had the same problem, It seams that they don’t know what they doing. More

I have always had great service with this dealer. My previous car was a lease and I received a call that they wanted to buy back the lease because it was a popular car. I went in to see what they had to previous car was a lease and I received a call that they wanted to buy back the lease because it was a popular car. I went in to see what they had to say. After speaking with Dave Labreque he went over my options and was able to sell me a new car for just about my same payment. It all went very quickly and I was pleased with my results. I would recommend this dealership to anyone looking to lease or buy. More

"We make it easy" is absolutely true ! After looking at other SUV's, we decided on the 2020 Ford Escape Titanium. It was a difficult decision, but Dave Lebrecque helped us to realize that After looking at other SUV's, we decided on the 2020 Ford Escape Titanium. It was a difficult decision, but Dave Lebrecque helped us to realize that this was the best choice. His knowledge and expertise was reassuring. Highly recommend Kelly Ford. Fair price, superb salesman and very helpful Management. All my questions were answered and I did not feel rushed or pressured at all. More

Best experience I've had at a dealership yet! Couldn't ask for more. Christian was amazing and the best to work with. Took care of me and made me feel like family. 10/10 would recommend for all future car ask for more. Christian was amazing and the best to work with. Took care of me and made me feel like family. 10/10 would recommend for all future car purchases. No better dealership. More