Kelly Ford

Terrific experience Rick west is wonderful, he put my husband and I at ease and helped us every step of the way with purchasing our new vehicle. He was very engaging and Rick west is wonderful, he put my husband and I at ease and helped us every step of the way with purchasing our new vehicle. He was very engaging and professional, he made me want to be a better salesperson and my job. Great experience! Everyone else that helped us along the way were also very professional and curtious. More

Exceptional service Would highly recommend this dealership. I bought a new truck and had to have a few items added. They let me borrow a loaner for an extended time due Would highly recommend this dealership. I bought a new truck and had to have a few items added. They let me borrow a loaner for an extended time due to a recall and the added items. Rick West did an exceptional job getting the recall item in a timely manner. Thanks to everyone who made our purchase go smoothly. More

Awesome From the time we drove up to the door the staff was awesome. They took care of everything so fast and professionally it was fun to be apart of the wh From the time we drove up to the door the staff was awesome. They took care of everything so fast and professionally it was fun to be apart of the whole process. Never thought I would say that about buying a car. I highly recommend the dealer and talk to Phil and Jeff Donnelly. They treated us like family. Thanks for the car. You guys are the best of the best. More

the service I received at kelly ford top notch We were in the market for a used vehicle since ours died 5 days earlier. We chose kelly ford because they seemed to have the best selection of new and We were in the market for a used vehicle since ours died 5 days earlier. We chose kelly ford because they seemed to have the best selection of new and used cars and we also had a friend who highly recommend we go. We dealt with Phil who our friend told us to go see and he was great, very friendly and listened to our needs. Once we found the car we loved which was a 2016 ford fusion with only 10,000 miles we started the process. We also dealt with Sandy who helped us with the financing, she is a hoot.. so very funny and easy to talk to and relay our needs as well. We left with our car that night basically Hassel free. Overall I would recommend kelly ford to any I know in the market for a car. Great experience in every way, More

New tires Traci was very pleasant, professional and helpful. She advised me on tires for my car, ordered them for me and set up appointment to have them ins Traci was very pleasant, professional and helpful. She advised me on tires for my car, ordered them for me and set up appointment to have them installed , balanced and aligned. Everything went quickly and smoothly even though the dealership service department was quite busy. I try to have Traci as my service adviser whenever possible because she is easy to talk with and makes the experience a positive one. More

Always quick to go above and beyond I've bought two used cars and leased one car from them. Every time has been super easy. Their sales staff is attentive and NOT overbearing. They liste I've bought two used cars and leased one car from them. Every time has been super easy. Their sales staff is attentive and NOT overbearing. They listen to your needs and if they don't have what you're looking for, they'll contact you when they have something more your style. No pressure to put you in a car that isn't right for you and your situation. I've never felt pressured or taken advantage of. If I don't like something they say OK and move on. Their prices have been fair and on-par with Kelly Blue Book. The car I leased had serious clutch problems but the service staff bent over backwards to get the problem resolved. More

Absolutely a Positive Experience! My experience with Dr. Phil at Kelly Ford and their staff was nothing less than outstanding. My purchase of a brand new 2017 F-150 was easy and painle My experience with Dr. Phil at Kelly Ford and their staff was nothing less than outstanding. My purchase of a brand new 2017 F-150 was easy and painless. They gave me a great price for my trade and got my payments within my budget. Jim Alquest and Charlie Algeri were easy to work with and both helped me through the process. Sandy in the Business office gave me all the options for financing and made it easy to understand. Cheryl Shaton is the Guru for the Sync technology. She explained everything in detail. She was very patient and is truly an asset to Kelly Ford. Dr. Phil was easy going and no pressure, a real asset to Kelly Ford and shows great salesmanship. He is truly the antithesis to what people think of car salesman. Bottom line: See Dr. Phil when you're ready to purchase a vehicle. I will be back and recommend Dr. Phil and Kelly Ford to all my friends and family. More

Transmission Repair The service assistant, Traci Daly, was proactive and "on the ball" being helpful in every way for me. Greg Cameron, the transmission specialist, was v The service assistant, Traci Daly, was proactive and "on the ball" being helpful in every way for me. Greg Cameron, the transmission specialist, was very knowledgeable and explained details of the transmission to me that will be extremely valuable as I continue to use my new 2016 Ford Focus as a tow car behind my newly acquired motor home. I now know that the transmission is NOT a regular automatic one but an "electronically controlled manual" one. This makes the vehicle a much better choice for towing and allows me to verify it is in Neutral by simply rolling it a little after the power has been removed (the last step to prepare for towing). More

The best car buying experience ever ! My husband and I have bought many new cars mostly in Ohio, first experience I have buying a car in Florida but we had a fantastic sales person and a My husband and I have bought many new cars mostly in Ohio, first experience I have buying a car in Florida but we had a fantastic sales person and a great team behind them. I would be remiss if I did not mention the four people we dealt with the most that were excellent, the sales person Mike Casey, the sales manager Jim Ahlquist, the finance manager Jon Powell, and the sales customer relations manager Cheryl Shaton. I'm sure many people have said this before but I truly mean they make you feel like you're the most important person in the world even the people we didn't deal with were very kind and courteous you have a fabulous team there! More

Disappointed Sales department is great however the service department is terrible. Lured in with an email for a free oil change but when I came in for an oil chang Sales department is great however the service department is terrible. Lured in with an email for a free oil change but when I came in for an oil change I got charged. The coupon "expired" conveniently. Service representative wanted to brag that they completed all of the recalls! Dont brag about completing something that is a ford issue. Back seat is still broken in the down position from a part they were supposed to order a year ago. Guess it's still on back order! Their only highlight is a female.named Tabby. She was wonderful too bad the guy with no personality wasn't. That's why I usually go to Gattos. More