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Kelly Ford
Melbourne, FL
3,012 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,012 reviews
September 09, 2019
New vehicle purchase Purchased a new vehicle from them; great sales staff and support through the whole process. There were a few problems out of their control but they m Purchased a new vehicle from them; great sales staff and support through the whole process. There were a few problems out of their control but they made sure that our needs were met. Overall, great experience. More
by rick
Employees Worked With
Helpful August 31, 2019
Perfect We just purchased a vehicle at Kelly for with Phil being our sales person and we were 100% satisfied with the entire experience and would and will com We just purchased a vehicle at Kelly for with Phil being our sales person and we were 100% satisfied with the entire experience and would and will come back to Kelly ford for our future vehicles thank you phil More
by Checys 24
August 12, 2019
Great purchase experience Everyone was very helpful and polite. Each person was very knowledgeable about their part in the process and made the transaction very seamless and en Everyone was very helpful and polite. Each person was very knowledgeable about their part in the process and made the transaction very seamless and enjoyable. Our sales rep, Justin Decker was a pleasure to work with and extremely helpful with our purchase, saving us money with applicable discounts. Additionally, our time with Johnnie Welsh in the finance dept. made the closing very easy and fast. Again, everyone we came into contact with, was great. Very pleasant experience. More
by Dayrider66
August 08, 2019
Not Happy Service NOT great I will NEVER pay $400 for the work they did again. They told me one price, then billed me for another. No more Kelly service depa Service NOT great I will NEVER pay $400 for the work they did again. They told me one price, then billed me for another. No more Kelly service department. More
by Cat
Employees Worked With
Other Employees :
Reggin in sales great. Service guy Wilson something... told me one price, and then it was twice as much.
August 02, 2019
Paul has the knowledge and also a nice person Going in I knew what I wanted. Also I was handing in a lease and buying a vehicle. I worked with Paul Cotton and will do so in the future. He is very Going in I knew what I wanted. Also I was handing in a lease and buying a vehicle. I worked with Paul Cotton and will do so in the future. He is very knowledgeable about everything. My wife is also going to buy a car and will deal with Paul. More
by Another Ford
Employees Worked With
August 01, 2019
Easier than grocery shopping Damian knew what I needed before I did, He found me a car perfect for my needs and even better for my budget. My only complaint is the the interaction Damian knew what I needed before I did, He found me a car perfect for my needs and even better for my budget. My only complaint is the the interaction wasn’t longer. This man is extremely customer oriented and driven to find your needs. I won’t hesitate to return to Kelly Ford to see Damian for my future vehicle purchases. More
by tsmith2695
Employees Worked With
Damian Hall
July 31, 2019
Phil and Lindsay just amazing!!! Phil & Lindsay were just amazing they were very optimistic and worked very hard with my conditions to get me approved for the car I wanted This was no Phil & Lindsay were just amazing they were very optimistic and worked very hard with my conditions to get me approved for the car I wanted This was not easy (0 down no trade and fair credit) they did it and with such grace and also they kept to the payments I wanted, they were just wonderful and made my experience GREAT!! THANK YOU More
by mustanggirl79
July 31, 2019
Dr. Phil is the best! Phil was so knowledgeable about the Ford Edge that we purchased. His laid back demeanor was a welcome to my wife and I. We never felt pressured. He wa Phil was so knowledgeable about the Ford Edge that we purchased. His laid back demeanor was a welcome to my wife and I. We never felt pressured. He was so patient when he showed my wife all the ins and outs of the car. More
by Rum
Employees Worked With
July 27, 2019
Empty promises with no resolution to problems I purchased a used 2011 F-150 on 5/18/19. When I was filling out the paperwork the truck was in detail. As I was leaving I noticed that the end cap on I purchased a used 2011 F-150 on 5/18/19. When I was filling out the paperwork the truck was in detail. As I was leaving I noticed that the end cap on the running board had fallen off. The salesman went back to detail and found the end cap (run over). He handed it to me and send it could be bent back out to fit. I was not happy with his response as It was severely damaged. He assured me that a new one would be ordered to replace. it. I was so aggravated by this time after an extremely long process at the dealership that I was home before I noticed that I did not get the second set of keys to the truck ( which has the key to the bed cover) and I only had copies of part of my paperwork. I called the dealership multiple times trying to reach a manager, after weeks of runaround finally someone returned my call, acted very angry at his staff for the situation and once again I was assured all would be corrected. Once again weeks passed with just a text from the salesperson apologizing and claiming all would be taken care of. I continued to call multiple times to see when the issues would be corrected, finally I got a phone call from someone claiming to be a manager located in Palm Beach. Once again more promises - He assured me a new end cap would be ordered and someone from Ford would come to my house to make keys since they never located the lost ones. So here we are two months later - the only thing I have received is a copy in the mail of my paperwork. This is the fourth vehicle I have purchased from Ford dealerships (first & last at this dealership). I will never buy from this dealership again, and If this is the way Ford now runs customer relations It most likely will be the last purchase I make from any Ford dealership. More
by RedFord
Employees Worked With
Not sure which Manager I spoke with, Brent Slater
July 26, 2019
my experience in a nut shell at Kelly Ford. Professional, curtious, and friendly at all times. Frank kept me informed as to what my vehicle needed, how long it would take and even offered a free Professional, curtious, and friendly at all times. Frank kept me informed as to what my vehicle needed, how long it would take and even offered a free car wash, can't ask for any better service. More
by sandsrd
Employees Worked With
Frank Perez
