"Melvin Deleon is the service manager at Kelly Ford. He is..."
Melvin Deleon is the service manager at Kelly Ford. He is the only person I personally have dealt with. He is professional,courteous, and understands the value of a little patience. Thanks so much for all your help. I’m sure his name comes up a lot. He embodies the word customer satisfaction. He could probably teach class on it :)
Employees Worked With
Other Employees :
Whoever did the repair thank you so much sorry I don’t have your name.
"Overall I am happy with my purchase, but was unhappy that..."
Overall I am happy with my purchase, but was unhappy that the carfax report was not shared with me prior to my purchase. I had been told it was "good" but my insurance premiums went up significantly due to the report. Dave somewhat made up for this but only after I pushed and pushed. Again, the experience overall was fine, but far from exemplary.
"I brought a truck in that had a camera problem and..."
I brought a truck in that had a camera problem and tailgate latch due to removing the tailgate once! the truck is a 2020 platinum with 8,000 miles on the truck. A xxxxing $85k truck! Your service dept told me they could not warrantee the wiring problem due to corrosion from the plugs not being plugged in. They were not plugged in because the tailgate was off a month ago. When i put the tailgate back on 2 days after being off the tailgate would no longer open or close the tailgate and no longer had a working camera. At that point i removed the the tailgate so that o could still use the truck and not end up with a tailgate stuck close. The truck is 6 months old max and your service department told me it would not be under warrantee due to extreme corrosion from the tailgate being off. So you are telling me that i can not take off my truck tailgate xxx is the purpose of having a truck if you cannot remove the tailgate without the wiring getting xxxxed up.