Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelly Honda
Lynn, MA
1,396 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,396 reviews
October 02, 2018
Honda civic My husband and I just leased a Honda civic hatchback we love it Brian Philo and John Moore were the sales rep John and Brian in finance made are dream My husband and I just leased a Honda civic hatchback we love it Brian Philo and John Moore were the sales rep John and Brian in finance made are dreams on having a new car they did all the work calls we had to do is decide what car we love are civic and love and will be doing all our business with Kelly Honda of Lynn ma More
by Kadmed92
Employees Worked With
John Moore, Brian Philo
September 29, 2018
Leasing honda Fast and easy, they made my car buying experience stress free. Ryn was very friendly and helpful. Thank you so much! I will definitely recommend you Fast and easy, they made my car buying experience stress free. Ryn was very friendly and helpful. Thank you so much! I will definitely recommend you guys to my friends More
by Julia123
Employees Worked With
September 28, 2018
Disappointed Waited for 5 hours, no free shuttles to and from service, The problem was not properly fix in the first place on a recall and being charged for the di Waited for 5 hours, no free shuttles to and from service, The problem was not properly fix in the first place on a recall and being charged for the diagnostic, and my brakes where not properly checked from the last service not it gave me more problems and more money to fix it More
by Oddessy
Employees Worked With
Morgan Murphy
September 26, 2018
Came in for Oil Change Morgan has good customer service and she’s friendly! She’s the best of the best. Thank you once again Morgan! Would recommend others to go to her. Ask Morgan has good customer service and she’s friendly! She’s the best of the best. Thank you once again Morgan! Would recommend others to go to her. Asked her a few questions and she executed them perfectly. More
by mmon
Employees Worked With
Morgan Murphy
September 21, 2018
terrible rude people very aggressive i felt like a am in a horror house , customer comes last , i was told not to come here anymore , wow that was horrible thi rude people very aggressive i felt like a am in a horror house , customer comes last , i was told not to come here anymore , wow that was horrible thing to say More
by honda 2015
Employees Worked With
Anaeli Carrillo, Nellie Guzman
September 13, 2018
Highly recommend Joseph Oise Entered Tuesday evening on my 4th "dealer" round-trip and Joseph approached me when I came in. I concur with all the positive reviews about Joseph, hi Entered Tuesday evening on my 4th "dealer" round-trip and Joseph approached me when I came in. I concur with all the positive reviews about Joseph, his style, knowledge and curtesy. Given that I already knew exactly what I wanted we solely focused on price negotiation. Make no mistake, pretty much every dealership works the same way and the sales manager in the background is a big annoying part of this. However, Joseph made that piece very painless and seamless and therefore the whole negotiation process almost enjoyable. The dealership team impressed by turning the car around within one day, so that I could pick it Wednesday afternoon. Joseph was always communicating clearly and consistently and gave me great confidence in the dealership. This was a straight cash deal with a trade-in for a new Accord and I had all required documents and payment funding available. Big Kudos also to Felipe Garcia, who supported me in my vehicle search for the past three months and without him I would not have considered to approach Kelly Honda as my dealership. More
by Ursula.Martin
September 12, 2018
She made it easy Sam was so helpful great to deal with. She was responsive every time I texted her with a question and even drove to 82 miles to Hyannis to get me my p Sam was so helpful great to deal with. She was responsive every time I texted her with a question and even drove to 82 miles to Hyannis to get me my perfect color “Blue Awd Crv“! She literally went the extra mile to make me happy! I would highly recommend her to anyone looking a purchasing a Honda. More
by Carrianne
Employees Worked With
James Hudson, Brian Philo, Samantha Montanez, Felipe Garcia
September 05, 2018
Service Department I’ve always had a great experience while visiting the Service Department. They are very professional and friendly. I highly recommend this dealership I’ve always had a great experience while visiting the Service Department. They are very professional and friendly. I highly recommend this dealership to all Honda owners More
by JJ SIMM
Employees Worked With
Other Employees :
Rhonda Psomos, Ariel Vittini, Robert Batista, Morgan Murphy, Chris McAdam
September 01, 2018
worst dealership Very disorganized and very poor customer service. On june 1 i went in for oil change 2 hour later they call me to informed me “ they changed engin Very disorganized and very poor customer service. On june 1 i went in for oil change 2 hour later they call me to informed me “ they changed engine’s mount and it was under warranty”. I left the shop as i was driving home i started to hear a noise. I drove the car for 3 weeks before I stop by the maintenance service. I was told to call and speak with adviser who took care me on June 1 and I need to make appointment. the sooner appointment he had available was one week later. I arrived to appointment a young gentleman took care me. I explained to him the car was making noise & little vibration after they change engine mount. The gentleman wrote the explaination incorrect and took my key. I received a called by Robert saying all i needed was tire alignment and price for it. Left the car for the day & picked up around 6 pm. I was welcomed by young lady and it took them 20 mins to find my car keys. They had the wrong tag on it. I drove away and the car had the same noise as before, brought the car back and Robert apologized and told me they will get to the bottom it & fix the car & car should be ready in a few days. I told him i was going to medical leave and my sister would pick it up. one week later, since i didn’t receive a call about the status of my car i stop by. They didnt have a clear answer and that Robert will call me on following Monday. ( he never called me) I call multiple time i was giving excuses after excuses. Three week later, i was able to drive o went in to pick up the car. Again no answer if my car was ready, i had to wait for Robert who was on break. 30 mins, later he come in tell me all i need is new tires and he try to call me (he had wrong number for me).. i took my car and decide i dont what nothing to do with honda. More
by MiAb0831
Employees Worked With
Ariel Vittini, Robert Batista
August 30, 2018
Great Customer Service Joseph Oise and Brian Philo were very professional, knowledgeable and great to work with. Joseph went over every aspect of the vehicle and Brian was v Joseph Oise and Brian Philo were very professional, knowledgeable and great to work with. Joseph went over every aspect of the vehicle and Brian was very helpful with the financial paperwork. More
by Hondacouple
