Kelly Honda

Best Experience I wanted to take this opportunity to thank Kelly Honda for making my latest purchase and service appointments remarkable. From the very first time I I wanted to take this opportunity to thank Kelly Honda for making my latest purchase and service appointments remarkable. From the very first time I walked into your showroom in November 2016 when I purchased my Honda Pilot, through today, with all of the service appointments in between it has been a wonderful experience. Chris McAdam greets you with a smile and seems to want to go out of his way to make the service appointments go as smoothly as possible. Mike, the service manager, is always there to listen and address any concerns. I have been here for 4 service appointments and each time Mike has had to listen to me complain about a couple of recurring items and always does so with a smile. He instillls confidence in me that I do not need to worry and all of my concerns will be addressed. For that alone, I travel from Quincy to Lynn to service my vehicle. There are several Honda dealers closer, but because of the service I have received and the way that I am treated, I will continue to come here for future vehicle purchases and service. Thank you for making me feel as though I am not just a number, but more like family. That goes a long way in my book. Keep up the great work. More

Well attended customer friendly Never had such a great experience at a dealership the way this gentleman came up to me. Very friendly and very professional. Answer all my questions Never had such a great experience at a dealership the way this gentleman came up to me. Very friendly and very professional. Answer all my questions and was able to get me into a car in less than 2 days. Very satisfying costermer More

What an easy and effective system I came in with a car in mind, decided after a small discussing it I went up one level. I was out of the dealer driving my new car with in 2 hrs!!!! I came in with a car in mind, decided after a small discussing it I went up one level. I was out of the dealer driving my new car with in 2 hrs!!!! More

Exceptional Customer Service & Thorough Service Advisor! Rhonda was awesome at greeting me when I pulled into the Service Bay Area at Kelly Honda. Christopher McAdams took it from there providing thorough se Rhonda was awesome at greeting me when I pulled into the Service Bay Area at Kelly Honda. Christopher McAdams took it from there providing thorough service details for my 2017 Honda Civic Touring and also outstanding Customer Service (Which is so hard to come arcross these days!). I would recommend Christopher McAdams for all your future Honda Service needs at Kelly Honda!!! More

They Go the Extra Mile Dealing with these guys to help me purchase my leased car was a pleasure. Jose, in the finance department, was upfront and straightforward about the Dealing with these guys to help me purchase my leased car was a pleasure. Jose, in the finance department, was upfront and straightforward about the process and stuck with it every step of the way. And when my insurance company was dragging their feet in getting a necessary form over to him, he was very respectful of my time and even arranged transportation for me to run some errands while we waited. It's nice to experience such first class customer service... it seems something of a rarity these days (especially in the "back room", so to speak, of the finance department.) Now if these guys go the extra mile for you, it's a good guess everyone else upfront does as well ! More

2017 Honda Ridgeline B1 Service I came in in a Monday morning with no appt. for a B1 service (oil change and tire rotation) in my 2017 Honda Ridgeline. The service staff was very qu I came in in a Monday morning with no appt. for a B1 service (oil change and tire rotation) in my 2017 Honda Ridgeline. The service staff was very quick and friendly. I was in and out in under and hour. Excellent service in my opinion. More

Ryn Benson I dreaded the work that was going in to finding a new car. Ryn made it easy. He found me the car that I wanted. A Honda Fit with standard transmission I dreaded the work that was going in to finding a new car. Ryn made it easy. He found me the car that I wanted. A Honda Fit with standard transmission . I had no knowledge about the FIT before he suggested it. . Is a great car. The model in the lot did not have a sunroof which was one of the items I wanted. He was able to get one installed with a lifetime warranty. There was no pressure to buy a higher priced car. He was very helpful in getting the registration and inspection sticker done in a timely fashion. Will reccomend him to anyone who is looking for a new car. More

Easy, breezy service Comfortable waiting area with free wifi made my wait of less than an hour for an oil and filter and general maintenance very pleasant. Thanks Comfortable waiting area with free wifi made my wait of less than an hour for an oil and filter and general maintenance very pleasant. Thanks More

Does not honor written quotes Salespeople were fine and friendly. But the leadership does not honor what they say they'll do. We all expect dealerships to try to slip in extras Salespeople were fine and friendly. But the leadership does not honor what they say they'll do. We all expect dealerships to try to slip in extras and you have to be on alert and cautious when trusting what they verbally say as it is so easy for what's said to be changed or "misinterpreted." Kelly's is the only dealership I've encountered who has reneged on their written word! They gave a quote first verbally from Joe (General Manager), and then later in writing from Miguel and Harry on the go-ahead word of Joe, which I confirmed twice before heading in to buy (Bait). Once there, they (Angel and Andre) balked at the quote, but when I showed the email they sent me with all the details laid out, and the price, Angel said "one heck of a deal...okay!" Started drawing up the papers. Each time they brought out the papers, they had slipped something in and changed the agreement. I kept catching it, and they would re-examine their emailed quote and state "oh, our mistake." They'd go back to fix it, just to return with different details changed for the worse (Switch). Finally, the General Sales Manager (Andre) comes out and aggressively tells me "I'm not doing that deal" that they had put in writing to get me to come down. Shamefully, he then left the conversation so his salesperson (Angel) had to defend his decision...who did well as he could, as respectfully as he could. Clearly, integrity is not a quality the management here values or practices. To be blunt, even if they were to come back and offer me the car for an even better price, I would be very hesitant to accept as it seems to me that getting into business with them is dangerous. When not even their own written word is important to Kelly Honda, nothing this dealership does should be trusted. More

Good feeling leaving Good people good service. You dont have to worry when you leave the car with these guys. Bought my car from another dealer but was turned away. Kelly Good people good service. You dont have to worry when you leave the car with these guys. Bought my car from another dealer but was turned away. Kelly Honda took my car in no problem.. More