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Kelly Honda - Service Center

Lynn, MA

3.9
511 Reviews

511 Reviews of Kelly Honda - Service Center

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September 17, 2021

Best place ever the customer service here is awesome definitely coming back to this place . More

by Justin.flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Batista
Sep 23, 2021 -

Kelly Honda responded

Wow thank you, Justin! It is great that you received excellent customer service and Robert and the rest of the team were so helpful! If there is anything else we can do for you, please let us know!

September 13, 2021

Worst service ever. Even with appoiment was there for 3hours just for a oil Change. They spilled oil All over the Car engine. More

by Hidalgo-delvin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rumson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Portillo
September 09, 2021

Amazing service, thank youWas in quickly and service was Amazing service, thank you Was in quickly and service was done quickly. Very respectful and hardworking team Has always been a pleasure to work wit More

by Larimartejada13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Batista, Morgan Murphy, Krystal Gaudreau
Sep 13, 2021 -

Kelly Honda responded

That is great to hear! We're glad that you had such a great service experience and everything ran so smoothly! We really appreciate you taking the time to share this with us!

September 01, 2021

I spent 1hr and 30 minutes. For oil change and tires rotation. The technician didn't do good job on the tire rotation. After driving 20 minutes the light for the tire pressure on. More

by Milu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
Sep 01, 2021 -

Kelly Honda responded

Hello there! Our intention is to make sure each of our service guests are taken care of! If the tire pressure was not on when the vehicle was picked up, but came on after, definitely come back so we can inspect the tires and ensure everything is okay and in good operating condition! Best Regards, Adam Ragab, Director, Service Operations

August 25, 2021

Morgan was a great service representative at Kelly Honda. Very professional and provided nice customer service. Greeted me as soon as I arrived and made me feel valued as a customer. Highly recommended. More

by derrickbonnah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
Aug 27, 2021 -

Kelly Honda responded

On behalf of Morgan, thank you, Derrick! We're happy to know that you had such a great experience and that Morgan made sure you were well taken care of. We really appreciate you taking the time to share this with us, Derrick! Take care!

August 15, 2021

Excelente customer service. I would definitively recommend this dealer to my friends and family. Very friendly personnel. Great communication. Great ways to stay in touch More

by Llop3751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Laparra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Murphy
Aug 27, 2021 -

Kelly Honda responded

That means a lot to us! We're happy to know that you had such a great time working with Luis, Jonathan, and Morgan. It is great that all three took such good care of you and made sure everything ran smoothly. Thank you for sharing!

July 07, 2021

Kelly Honda has a new Service staff and it has made a world of difference. Communications were clear.and cordial. The customer service rep followed through on everything she said. I feel confident now th More

by carole.friedman11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy, the shuttle service driver, was friendly and excellent., Krystal Gaudreau
Jul 14, 2021 -

Kelly Honda responded

On behalf of Krystal and Billy, thank you, Carole! We are happy to know that you had such a pleasant experience and that the service team took excellent care of you! We really appreciate you taking the time to share this with us!

May 20, 2021

Be aware when you having them service your vehicle! I head over for oil change and tire rotation today. When I get home, I checked my tires, they didn't rotate my tires (how do I know? because I have a c More

by jiajun chen
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
April 29, 2021

Morgan Murphy is an excellent Service Dept rep. This is the first positive, customer-centric experience I have had in 5 years at Kelly Honda Lynnway. She is professional, courteous, responsive and a prime More

by cry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
May 12, 2021 -

Kelly Honda responded

On behalf of Morgan, thank you! We are happy to know that you had such a great experience and that Morgan really made sure you were well taken care of. We appreciate you taking the time to share this with us!

March 17, 2021

My experience with the service department was that they went out of their way and did everything possible. Some things could have happened differently. Otherwise, surprise, it was positive! More

by doris.dyson2
Recommend Dealer
Yes
Employees Worked With
Krystal Gaudreau, Adam Ragab
Mar 23, 2021 -

Kelly Honda responded

Hi Doris! We are happy to know that you had such a great experience with our service department! It is great that both Krystal and Adam were so helpful and made sure everything ran smoothly. Thank you, Doris, for sharing your feedback with us!

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