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Kelly INFINITI
Danvers, MA
1,066 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,066 reviews
November 24, 2011
This is a follow up to a review I wrote a couple months ago when I first brought my car to Kelly Infiniti to have it checked out prior to repair. Without going into full detail, I picked my car up Tuesday ago when I first brought my car to Kelly Infiniti to have it checked out prior to repair. Without going into full detail, I picked my car up Tuesday afternoon and the work which was done looked fantastic. Throughout the whole process Mike and Wayne have been greatly helpful and efficient. The team at this location far exceeded my expectations and I couldn't be more pleased with the end result. Thank You, Jon Carlson More
by JSC30
Employees Worked With
Wayne Woodbury and Mike Litizia
Helpful November 16, 2011
I had a positive experience when purchasing my infiniti. Jeff was a huge help and still remains a big help with any questions I have about my G37x. I would absolutely recommend this dealership and Jeff Big Jeff was a huge help and still remains a big help with any questions I have about my G37x. I would absolutely recommend this dealership and Jeff Biggar to friends and family and have already done so. More
by Janna.ryan
Employees Worked With
Jeff Biggar
September 19, 2011
This is a review in progress. I brought my 2003 G35 to Kelly Infiniti last week on 9-13-2011. The car is in perfect shape with the exception of two rust spots on the rear door posts in identical locations Kelly Infiniti last week on 9-13-2011. The car is in perfect shape with the exception of two rust spots on the rear door posts in identical locations that are rusting through both from the inside and outside. Mike was and has been very helpful taking information and letting me know I needed to go to the Beverly collision center for an estimate. The following day I went down, pulled in, let them know Mike sent me and within 15 minutes I was out the door heading back to Danvers estimate in hand. It turns out the car door posts were manufactured with bad metal that year and according to the estimate both rear doors are in need of replacement at a cost of $4,000.00 dollars. I searched online and it turns out this is a common issue with Infiniti's and from what I understand Infiniti recognizes the problem and extended the 7 year coverage to 10 years from manufacture date. The following day when I went back to the service department Mike was again helpful and accomodating. We talked more about the problem and the estimate. He informed me any estimate greater than $600.00 required a second estimate at a bodyshop of my choice and to fax it to him as soon as I was able to so he could get the information to the 'Rep' who would ultimately be making the decision. On Saturday I brought the car to an autobody shop in Salisbury, MA and the estimate worked out to be $1,200.00 dollars. This estimate doesn't replce the doors but instead fabricates metal and fixes the problem in a different way which I would be fine with. Today, 09-19-2011 I dropped off the second estimate for Mikes review and submittle. I am truely hoping I will be able to report a positive end result. More to come. Jon Carlson More
by JSC30
Employees Worked With
Mike Letizia
July 31, 2011
I went in on a Wednesday morning to Kelly Infiniti with the hopes of buying a used, but very nice, car. I don't know much about cars and brought a friend of mine who was my unofficial car coach. We could the hopes of buying a used, but very nice, car. I don't know much about cars and brought a friend of mine who was my unofficial car coach. We could not have had a better experience. We were greeted within 3 minutes by Matt Poniatowski in a genuine, friendly, non-intrusive manner (something I am not used to at car dealerships). I told him what I was looking for and he immediately had cars in mind. He was never pushy or aggressively trying to have me make a decision to make a sale. Instead, he was quite the opposite. He had a warm style, with a great sense of humor and most importantly authentic. He clearly loves these cars and was so clear in his explanation of its features. He encouraged me to think about it, since I told him I was also looking at cars at the Lexus dealership. What impressed me was that he definitely knew about the Infiniti cars. He was solidly educated about its features, what sets them apart from other cars. He compared and contrasted the Lexus with the Infiniti, and not in a way that trashed the Lexus. He merely presented solid, objective data, and left the judgement of what is the better car for me to me. I respond very well to facts. We test drove cars and he illustrated the features as we were driving. It was a very informative test drive. The next day, my friend and I were back and ended up buying a GORGEOUS car for an awesome price. I bought a 2008 car and people think it is brand new or a 2010 car. It is in pristine shape and has all the bells and whistles (technology package). The paperwork was easy. Adam Hoyt, the business person, was very easy and pleasant to work with (especially considering that I had my 2 kids taking over his office with their toys). Even my car friend said we got a great deal for our price in this car (and he is a tough car critic). Before leaving the lot, Matt sat with me for about 40 minutes in the car to give me a tutorial of all the AWESOME features of the car, and there are many. My head was spinning in glory. Matt assured me that anytime I have a question or concern to call him. I have had the car for 4 days now and love it. It drives so well, the music system rocks and I got all these goodies with it. I would defnitely recommend Kellys Infiniti of Danvers. Of course, I can only speak to my experience relating with two people there. Matt is the guy you want to seek out if you want to buy a car here. It was by far the easiest car sale experience I have ever had. And I love my new car. More
by PROFESSIONAL
Employees Worked With
Matt Poniatowski, Adam Hoyt
July 12, 2011
They took care of my problems. It's pricyyyyyy, but They took care of my problems. It's pricyyyyyy, but service manager did gave me a little break. He was willing to work with me. Overall it was good They took care of my problems. It's pricyyyyyy, but service manager did gave me a little break. He was willing to work with me. Overall it was good expiriance, I have to go back for some more repair so I hope it will be good exp again. More
by mixo
Employees Worked With
Wayne Woodbury
May 17, 2011
I was advised to contact Kelly in Danvers for the best deal. Seriously, they offered, by far, the best price for my trade and an extraordinarily easy shopping experience. No waiting. No haggling needed. I deal. Seriously, they offered, by far, the best price for my trade and an extraordinarily easy shopping experience. No waiting. No haggling needed. I was in and out. I didn't leave there feeling like I was "sold" something. A+ for Kelly Infinity in Danver More
by onefortheroad
Employees Worked With
George Sprague
May 13, 2011
Best place for Infiniti service in the area. I could go to Herbies, or Nashua, but neither comes close for service. My only complaint is the loaner cars reak of smoke. Obviously this is the fault of the to Herbies, or Nashua, but neither comes close for service. My only complaint is the loaner cars reak of smoke. Obviously this is the fault of the users of the loaner cars (us), but I assume there is some way to clean them right? I only had a little experience with sales at Kelly, but it was with a brand new salesmen. So I can't speak much to that. I highly recommend Kelly Infiniti for service. Especially if you are under warranty. More
by anniegetyourgun
Employees Worked With
Dave barry
May 12, 2011
We have an Infinity M45 and had to bring it in for service. Since we bought the car used, we hadn't ever been to Kelly. They were great. After the service my husband commented "I think that's the f service. Since we bought the car used, we hadn't ever been to Kelly. They were great. After the service my husband commented "I think that's the first time I took my car to a dealer that I didn't feel like they tried to beat me out of something" The people at service were nice, they called several times to discuss issues with the car. Since we have the extended warranty, all work except the oil change, filter and wax were covered without hassle or question. They were very diligent in figuring out the squeaking noise the car was making. It was easy to schedule and they asked if I needed a loaner. All around I would say pleasant and easy to work with. I am sure we will stop by when we are ready for our next new car purchase. More
by CollieJulah
Employees Worked With
Can't remember
November 10, 2010
I was dismayed by the lack of professionalism. I had made an appointment to drive a new car, only to be kept waiting - and then after the test drive asked for their first best price, only to get handed a pla an appointment to drive a new car, only to be kept waiting - and then after the test drive asked for their first best price, only to get handed a plain piece of paper with no dealership logo, no vehicle number details etc. with the price written in felt pen. I went to Infiniti of Nashua and had an excellent experience and bought my new car on the spot. More
by bostonneary
Employees Worked With
Sean
October 08, 2010
I wish I had read the bad reviews before I bought, but I must say that I had no problems and enjoyed my sales experience. I have not done anything with the service department yet and cannot rate them althou must say that I had no problems and enjoyed my sales experience. I have not done anything with the service department yet and cannot rate them although their preliminary service is beyond reproach. I will see how they handle the actual service. I thought the price was fair, I thought they were friendly without bugging me. More
by mdglaw
Employees Worked With
Jeff
