Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelly INFINITI
Danvers, MA
1,065 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,065 reviews
May 01, 2010
This place is a joke. Went in to look at a certified pre-owned G35. I got low-balled on my trade, then was steered toward a cheaper model only to find I would be adding another year and $75 to my car pa pre-owned G35. I got low-balled on my trade, then was steered toward a cheaper model only to find I would be adding another year and $75 to my car payments. Walked away. Sifting through the classifieds the next day, found that "cheaper model" advertised at 1K less than they were trying to sell me. Looking back, it appears they were not interested in my trade which is fair enough, but if I was looking for integrity and honesty, I guess I came to the wrong place. To round out the experience, I found out that they have to certify pre-owned cars (read:charge extra to make it a cpo car). While I did not go to a car dealership to make friends, I certainly did not expect to feel blatantly lied to and disrespected. Look around long and hard at other dealerships before buying from Kelly! More
by harrmonica
Employees Worked With
Kyle
Helpful April 25, 2010
My wife and I bought Infiniti's from Kelly years ago and had an incredible experience. Unfortunately my wifes car had a transmission issue (a QX4), and the dealer replaced it in two days, provided a lonaer, had an incredible experience. Unfortunately my wifes car had a transmission issue (a QX4), and the dealer replaced it in two days, provided a lonaer, cleaned the car up like new, and gave us a $0 bill. That's service! We recently moved back to the Boston area and I went right back to Kelly Infiniti. I walked in, was great by the sales manager Lisa Avola, she immediately gathered a little info on me and introduced me to Kyle Mosley, who put me in the exact car I wanted and ended up buying. Due to travel all of my negotaiations were via email, I shot them a few comps, and they beat them. I got a great deal, got financing with Meegan Best done in about 15 minutes, and was treated with the respect i execpted from my prior dealings with Kelly. More
by devmusgrave
January 12, 2010
I had previously posted a poor review of Kelly Infiniti due to some recurring scheduling issues I had with their service department. Since my last review, both the Dealership GM and the Service Manager hav due to some recurring scheduling issues I had with their service department. Since my last review, both the Dealership GM and the Service Manager have gone out of their way to improve my experience, and make sure the isseus will not happen again. I have had two service visits since my last review, and bot were perfect, from scheduling, completion, and communication. My sales experience with Kelly has always been good, and now that the service experience has improved significantly, I would not hesitate to recommend them to and Infiniti owner, or potential purchaser. More
by Rontek
Employees Worked With
Other Employees :
Lisa Avols, George Sprague, Brian Heney, Dave Barry, Brian Heney
September 24, 2009
I have purchased two new infiniti's from Kelly in the last two years. My 1st experience was poor all around, but I gave them another chance,and once again I have been dissapointed. While the sale and pri last two years. My 1st experience was poor all around, but I gave them another chance,and once again I have been dissapointed. While the sale and price of my 2nd purchase were good, the service dept has again failed miserably. On more than one occasion I have scheduled service appointments for 8:30am, dropped my car off, only to either call or be called hours later to be told my car has not even gone into the shop yet. I can not understand the purpose of scheduling an appointment if it can not be met? This has happened to me THREE times in the past 18 months. If they can not meet the appointment commitments made, then maybe they should schedule fewer cars at a time? I have been very patient, but I can not waste any more of my own time and travel because of poor customer management. It is too bad because there are a few committed concerned people at kelly, but the lack of concern and attention to detail of others make the overall experience a poor one. More
by Rontek
Employees Worked With
Dave barry
April 02, 2008
This dealership has always treated me well, but I recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found that the back seat (leather) was damaged. There were rust marks on the seat and a fairly deep scratch. Apparently someone had stuck something on the back seat and damaged it when they pulled it out. I confronted the dealer and they denied all responsibility. They said that the repair didn't require them to be in the interior of the car and therefore it couldn't have been them. While the repair might not have required access to the back seat clearly something was put back there and damage was done. More
by ptessier
Employees Worked With
Service mgr
