Kelly INFINITI

Best place for Infiniti service in the area. I could go to Herbies, or Nashua, but neither comes close for service. My only complaint is the loaner cars reak of smoke. Obviously this is the fault of the to Herbies, or Nashua, but neither comes close for service. My only complaint is the loaner cars reak of smoke. Obviously this is the fault of the users of the loaner cars (us), but I assume there is some way to clean them right? I only had a little experience with sales at Kelly, but it was with a brand new salesmen. So I can't speak much to that. I highly recommend Kelly Infiniti for service. Especially if you are under warranty. More

We have an Infinity M45 and had to bring it in for service. Since we bought the car used, we hadn't ever been to Kelly. They were great. After the service my husband commented "I think that's the f service. Since we bought the car used, we hadn't ever been to Kelly. They were great. After the service my husband commented "I think that's the first time I took my car to a dealer that I didn't feel like they tried to beat me out of something" The people at service were nice, they called several times to discuss issues with the car. Since we have the extended warranty, all work except the oil change, filter and wax were covered without hassle or question. They were very diligent in figuring out the squeaking noise the car was making. It was easy to schedule and they asked if I needed a loaner. All around I would say pleasant and easy to work with. I am sure we will stop by when we are ready for our next new car purchase. More

I was dismayed by the lack of professionalism. I had made an appointment to drive a new car, only to be kept waiting - and then after the test drive asked for their first best price, only to get handed a pla an appointment to drive a new car, only to be kept waiting - and then after the test drive asked for their first best price, only to get handed a plain piece of paper with no dealership logo, no vehicle number details etc. with the price written in felt pen. I went to Infiniti of Nashua and had an excellent experience and bought my new car on the spot. More

I wish I had read the bad reviews before I bought, but I must say that I had no problems and enjoyed my sales experience. I have not done anything with the service department yet and cannot rate them althou must say that I had no problems and enjoyed my sales experience. I have not done anything with the service department yet and cannot rate them although their preliminary service is beyond reproach. I will see how they handle the actual service. I thought the price was fair, I thought they were friendly without bugging me. More

This dealership will guarantee a bad car buying experience. Those positive reviews listed are definitively posted by management. They lie in order to sell you a vehicle, they promise you a certai experience. Those positive reviews listed are definitively posted by management. They lie in order to sell you a vehicle, they promise you a certain price only to change it afterwards. The managers deal like a bunch of vipers, if you allow them, they will make your car payments higher than your mortgage, be very careful about the sales and finance managers, they are the worst of the worst. For some reason this dealership doesn't like to take trade ins, I can understand that, but then again they don't want you to leave either once you step into their showroom. What fascinates me the most is how they are in business when you deal for hours and you are the only customer in the showroom negotiating. If anyone does decide to purchase from this place, be prepared to have no service at all afterwards, I want to say bad service, but it is so bad that you will not even be serviced by them, they are the sell and move on dealer, they don't care about repeat customers because they know they will not have any after you buy from them. More

This place is a joke. Went in to look at a certified pre-owned G35. I got low-balled on my trade, then was steered toward a cheaper model only to find I would be adding another year and $75 to my car pa pre-owned G35. I got low-balled on my trade, then was steered toward a cheaper model only to find I would be adding another year and $75 to my car payments. Walked away. Sifting through the classifieds the next day, found that "cheaper model" advertised at 1K less than they were trying to sell me. Looking back, it appears they were not interested in my trade which is fair enough, but if I was looking for integrity and honesty, I guess I came to the wrong place. To round out the experience, I found out that they have to certify pre-owned cars (read:charge extra to make it a cpo car). While I did not go to a car dealership to make friends, I certainly did not expect to feel blatantly lied to and disrespected. Look around long and hard at other dealerships before buying from Kelly! More

My wife and I bought Infiniti's from Kelly years ago and had an incredible experience. Unfortunately my wifes car had a transmission issue (a QX4), and the dealer replaced it in two days, provided a lonaer, had an incredible experience. Unfortunately my wifes car had a transmission issue (a QX4), and the dealer replaced it in two days, provided a lonaer, cleaned the car up like new, and gave us a $0 bill. That's service! We recently moved back to the Boston area and I went right back to Kelly Infiniti. I walked in, was great by the sales manager Lisa Avola, she immediately gathered a little info on me and introduced me to Kyle Mosley, who put me in the exact car I wanted and ended up buying. Due to travel all of my negotaiations were via email, I shot them a few comps, and they beat them. I got a great deal, got financing with Meegan Best done in about 15 minutes, and was treated with the respect i execpted from my prior dealings with Kelly. More