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Kelly INFINITI

Danvers, MA

4.8
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,077 reviews

October 22, 2020

Regular vehicle maintenance, treated like family. Up front hassle free. No unexpected costs. Finished in reasonable time. Real putting consumer first. Met all expectations, no doubt! More

by Pearl50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
Oct 22, 2020 -

Kelly INFINITI responded

That is great to hear, Pearl50! We are glad that you had such a pleasant experience and that everyone you worked with took such good care of you. Thank you for taking the time to share your positive feedback with us!

October 15, 2020

Not just an awesome sales man but a great guy! He takes his time and doesn’t force anything on you! Would recommend to anyone! More

by Jakeaubie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeAndrae Coke
Oct 15, 2020 -

Kelly INFINITI responded

On behalf of DeAndrae, thank you! We are happy to know that you had such a great time working with him and that he was so helpful! We appreciate your recommendation!

October 11, 2020

Always top notch service here. Love the detail of any follow up services. Right on time with updates by phone makes it stress free. Thank you More

by Hankwheat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
Oct 12, 2020 -

Kelly INFINITI responded

That means a lot to us! We are happy to know that you have always experienced top-notch service and that Peter took such good care of you. Thank you for taking the time to share your experience with us!

October 09, 2020

Thanks to Pete Jervinis in the service department the whole experience went very smoothly. It is always a pleasure to work with Pete. Thanks again To Pete! More

by nancy
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
Oct 09, 2020 -

Kelly INFINITI responded

Hi Nancy! We are happy to know that you had a great experience working with Pete! It is great that he was so helpful and made sure everything ran smoothly. Thank you for taking the time to share your feedback with us!

October 07, 2020

Bruno made me feel at ease and comfortable while going through the sales process. He made sure that all of my needs, wants and concerns were addressed. This made for a very smooth transaction. More

by renarn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Aguilar
Oct 07, 2020 -

Kelly INFINITI responded

On behalf of Bruno, thank you, renarn! We are happy to know that he was so helpful and made sure you felt comfortable throughout the entire process. We appreciate you taking the time to share your feedback with us!

October 01, 2020

Very friendly and low pressure sales! DeAndrae was very knowledgeable and answered all our questions. The financial department was a great help, even though we used our own bank. More

by peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeAndrae Coke
Oct 02, 2020 -

Kelly INFINITI responded

Hi Peter! We are pleased to know that you had such a pleasant experience! It is great that you had the opportunity to work with DeAndrae and that he was so helpful! Thank you, Peter, for sharing your feedback with us!

October 01, 2020

Just bought a 2020 QX60 and DeAndrae Coke made the process seamless. He was patient, respectful and knowledgeable. First time I’ve ever felt calm during the car buying process. I am now a loyal Inf More

by Tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeAndrae Coke
Oct 02, 2020 -

Kelly INFINITI responded

On behalf of DeAndrae and Eric, thank you, Tara! We are happy to know that they both took such great care of you and made sure the process of getting into a new 2020 QX60 was seamless! We are more than happy to have you as a new and loyal customer! Thank you, Tara!

September 30, 2020

I hate going to this dealership and dealing with that service manager by the name of Matt Shafman. Made an appointment over several weeks explained in detail my concerns, only to show up and be told it w More

by dcordova0072010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Shafman
Oct 01, 2020 -

Kelly INFINITI responded

Hi Mr. Cordova. We are sorry that you still feel this way. We believe that we reached out to you regarding back in August in regards to a routine oil change. We also know that you have been back here since your original service visit back in March. Mr. Shafman has been with us for 5 years and has always been upfront and professional with his customers. Our customers have continued coming back and working with him and have given him glowing reviews. We are not quite sure what your issue is with him, but we can assure you that he always makes sure to go above and beyond for his customers. Again, we are sorry about your experience. We have reached out to you before, however, it does not seem like you are looking for a resolution of some sorts. Thank you.

Oct 01, 2020 -

dcordova0072010 responded

Of course you will say what the people want to hear he’s already ripped me off prior you not fooling me with the lingo. I’ll be servicing my car at another location.

September 30, 2020

I bought a car from Kelly Infiniti yesterday and had a very good experience. I worked with DeAndrae Coke and it was a pleasure. He is professional, knows the details and made me feel like a valued custo More

by Stephen K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeAndrae Coke
Sep 30, 2020 -

Kelly INFINITI responded

Hi Stephen! We are happy to know that you had such a great experience working with DeAndrae! It is great that he was so helpful and really made sure you were well taken care of. Thank you for the recommendation, Stephen! Enjoy your new car!

September 21, 2020

Just purchased a used car from Bruno at Kelly Infiniti and I was very impressed with the overall level of professionalism and customer service. I would highly recommend Kelly, and Bruno in particular, to More

by Campbell.ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Aguilar
Sep 22, 2020 -

Kelly INFINITI responded

On behalf of Bruno. thank you! It is great to know that you had such a pleasant time working with Bruno and that he made sure you were well taken care of. We really appreciate you taking the time to share your experience with us! Enjoy your new car!

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