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Kelly INFINITI

Danvers, MA

4.8
1,068 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,068 reviews

October 26, 2015

Dave Petillo worked well under pressure My last service was completed successfully because of the hard work Dave put into the my cars work order. He came up with a plan and executed it, eve More

by MIKEGBART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Nov 02, 2015 -

Kelly INFINITI responded

Thanks Mike, we're glad that Dave was so helpful in making your experience with our team so pleasant. We appreciate you giving us the chance to work with you, and if you have any other service issues, please don't hesitate to let Dave or any member of our service team know, and we'll be glad to assist you.

October 26, 2015

Q70 it's a beauty! Kate was outstanding. We love Infiniti. This is our 5th one. Love everything about Kelly Infiniti. Service is impeccable. I have never had an More

by MOE-JOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Goutal
Nov 02, 2015 -

Kelly INFINITI responded

Thank you Moe-Joe, we appreciate you working with Kate and our team! Congratulations on the new Q70, and thank you for letting us earn your business once again. We truly appreciate your loyalty to the Infiniti brand, and we hope to see you again if there is anything else we can do for you Moe-Joe. Take care!

October 26, 2015

i was treated very well i enjoyed my experience with kelly infiniti. i was treated in a way that made me feel comfortable and confident in what work was to be done. More

by VINCI1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Nov 02, 2015 -

Kelly INFINITI responded

Thank you for your feedback VINCI1951. We're glad to hear you enjoyed your experience with our staff, and we appreciate hearing that you were treated so well. Please let us know if there's anything we can do to make your next visit with us even more pleasant.

October 26, 2015

Front Bearing(s) Issue The process from the initial service review, with Abby, through promised followup and subsequent repair was carried out promptly thus exceeding my exp More

by FMCARPINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 02, 2015 -

Kelly INFINITI responded

Thank you FMCARPINO for giving us the chance to help you with your service issue. Glad to hear that Abby and our service team lived up to your expectations! Please let us know if we can do anything else for you FMCARPINO.

October 23, 2015

Great experience I really appreciated the level of detail that Dave went into when explaining the services performed Very helpful! Also it was great that Dave was ve More

by TJMURPHY.HR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 25, 2015 -

Kelly INFINITI responded

Thank you TJMURPHY.HR, we appreciate hearing that. Dave goes above and beyond for our service customers all of the time, and we enjoy knowing that you had such an enjoyable visit with him. If you need any other help with your vehicle, please don't hesitate to let us know! Take care TJMURPHY.HR.

October 23, 2015

Professional, easy and curtious Abby Finch was my service rep during my recent service call at Kelly Infiniti. She was professional, efficient and very pleasant to work with. She a More

by JPSAVAGE58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2015 -

Kelly INFINITI responded

We appreciate hearing that about Abby JPSAVAGE58. Thank you for bringing your vehicle in for service with us, and we appreciate your review. Glad that we were able to have everything go so smoothly for you. Please let us know if you need anything else.

October 23, 2015

Best Service One of my top service agents at Kelly Infiniti is Dave Petillo. Hes courteous, friendly, and very helpful. He goes out of his way to making you feel More

by MIDNYT69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 25, 2015 -

Kelly INFINITI responded

Thanks for saying that about Dave "MIDNYT69", that is very kind of you to say. We appreciate you working with Dave, and we're very happy that he made you feel so comfortable during your service wait. Please let us know if there's anything else Dave or our team can do for you. We hope to see you again soon!

October 22, 2015

oil change in a rush needed an oil change to be done in 50 minutes because i had to be someplace. they did it in 35 which really helped me. More

by RALPHWILLIAMDESIMONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 23, 2015 -

Kelly INFINITI responded

Happy to help you out Ralph! Thank you for visiting our service team, and for sharing your feelings with us about your visit. If we can help you out again in the future, please don't hesitate to let us know.

October 21, 2015

Lease renewal Excellent customer service. Kate was very professional and excellent at her job. I would highly recommend others to work with Kate in buying or leasin More

by DDEPETRILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hoyt, Kate Goutal
Oct 21, 2015 -

Kelly INFINITI responded

Thank you for the kind words DDEPETRILLO - on behalf of Kate, Adam, and our dealership, we appreciate you taking the time to let us know how your experience went. Congratulations on the new purchase, and we hope you'll let us know if there is anything else we can do for you. Enjoy the new vehicle DDEPETRILLO!

October 21, 2015

Oil chng. sticker but they found other issues with my car. I always have excellent service whenever I go to get my oil done or have a issue with my car. They are very pleasant, polite and easy to deal with. More

by MMS765
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 21, 2015 -

Kelly INFINITI responded

Thank you for the review MMS765, we appreciate it very much. We're so sorry to hear that your vehicle had some other issues, but we're so glad that you brought it to us, and that you let Adam and our service team take care of it for you. We hope you'll visit us again soon, and please don't hesitate to reach out if there's anything else you need in the meantime.

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