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Kelly INFINITI - Service Center

Danvers, MA

4.8
609 Reviews

609 Reviews of Kelly INFINITI - Service Center

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September 24, 2023

Professional and extremely helping to understand issue and services required. Also explained warranty expiring and helpful in dropping off the car and providing ride as needed. Always the best service a More

by Jfay29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Kelly INFINITI responded

We are so happy to hear that, Jfay29! It is great to see that you had such a great time working with Him and that he took excellent care of you and your INFINITI. We really cannot thank you enough for taking the time to share this with us - please do not hesitate to reach out if there is anything else we can do for you!

September 11, 2023

Service managers, workers are extremely knowledgeable, friendly and professional. I've leased,purchased etc. My concerns have always been addressed regarding service with the utmost professionalism. More

by scott_sincl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Kelly INFINITI responded

Thank you so much, Scott! We are happy to see that you had a great experience working Pete and the team and that everyone so was helpful and friendly! We really appreciate you taking the time to share this with us!

September 08, 2023

Went in for an oil and filter change and tire rotation. Service was great and quick. Excellent customer service. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Kelly INFINITI responded

So happy to hear that, LD! We are glad that you had the chance to work with Nick and he took excellent care of you and your INFINITI. Please let us know if there is anything else we can do for you!

August 26, 2023

It is nice dealing with true professionals that care about the customer experience. What a great team at Kelly Infiniti. My service rep was Pete and exceeded all my expectations. More

by Raquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan and Aleks
August 24, 2023

Infiniti in Danvers is easy to work with. They do take care of you car as well as pointing out items you may not have thought about that need attention. It’s not always just about an oil ch More

by PC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria in reception.
August 20, 2023

Kelly INFINITI is highly recommended to my family and friends. The service department always goes above and beyond my expectations. Nick in service always has the vehicle completed when promised, which i More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Nick and the service team are top notch. Hands down the most professional, punctual, honest, and courteous group I have had the privilege to work with. I will only come here to get my car se More

by mb5431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Kelly Infiniti is highly recommended to friends and family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing y More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Babayants
July 27, 2023

Easy to make appointments and very professional. Service advisor keeps you updated on on your progress and provides time estu More

by acormier02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Kelly INFINITI responded

"We Make It Easy" is what we strive for her, acormier02! We are so happy to see that both Pete and Jasmine took excellent care of you and kept you informed from start to finish. Thank you so much for taking the time to share this with us!

June 30, 2023

The whole staff is very friendly! Pete made sure I stayed updated every step of the way. Would recommend my friends to come here More

by tedpaul28
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Kelly INFINITI responded

Thank you, Ted! We are so happy to see that you had a great experience and that Jasmine and Pete took such great care of you! We really appreciate your recommendation, Ted! Please let us know if there is anything else we can do for you!