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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

4.4
234 Lifetime Reviews Review Dealership

234 Reviews of Kelly Jeep Chrysler - Service Center

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March 02, 2021

"I had a quick call to kelly service dept and spoke with..."

- Jospin0515

I had a quick call to kelly service dept and spoke with Reise and he got my jeep right in for tire repair and quick oil change. Every time I call Kelly Jeep they are always Pleasant and that i am always pleased. Great Customer Service

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Recommend Dealer
Yes
Employees Worked With
Mar 02, 2021 -

Kelly Jeep Chrysler responded

That really means a lot to us! We are glad that Reise took excellent care of you and made sure you got in for tire repair and oil change right away. We really appreciate you taking the time to share your experience with us!

February 28, 2021

"Rodent chewed at wiring and caused damage with needed..."

- msanford

Rodent chewed at wiring and caused damage with needed repair. Service provided me with a rental and then a loaner, both at no cost, for over two weeks as they were impacted and couldn't schedule me at the time needed. I was treated exceptionally well and appreciate the efforts made on my behalf. The technicians are superb. Melina was kind and understanding. and communicated with me frequently to keep me updated, and also attended to my insurance adjuster. My family has been doing business with the Kelly family since the early 80s. My most recent experience is a reminder why this relationship has been so enduring.

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Yes
Employees Worked With
Mar 01, 2021 -

Kelly Jeep Chrysler responded

Hi Mark! We are happy to know that both you and your car were well taken care of! It is great that while your car was being serviced, you were given a rental as well as a loaner car. It means a lot to us knowing that you and your family have been dedicated customers all these years! Thank you, Mark!

February 17, 2021

"Excellent experience. By far the best Jeep Dealership in..."

- jambrosino9

Excellent experience. By far the best Jeep Dealership in the area due to their professionalism and knowledgeability of the brand. I give service and sales a thumbs up as this dealership exceeded my expectations.

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Yes
Feb 18, 2021 -

Kelly Jeep Chrysler responded

That means a lot to us! We are happy to know that you had such a great experience and that Scott, Melinda, and Reise all took such good care of you! Thank you for taking the time to share this with us!

February 13, 2021

"Great service and estimate given was accurate. Car..."

- Jogger529

Great service and estimate given was accurate. Car completed at estimated time given at drop off. My loaner vehicle reeked of pot ppt that some may find offensive.

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Yes
Employees Worked With
Feb 16, 2021 -

Kelly Jeep Chrysler responded

That is great to hear! We are glad that both you and your car were well taken care of and that everything was done in a timely manner. Thank you for taking the time to share this with us!

February 12, 2021

"Service department is very helpful. Rob kept me informed..."

- robbtr6

Service department is very helpful. Rob kept me informed with everything about my jeep. Called back with information about my service and let me know what the next steps are.

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Yes
Employees Worked With
Feb 16, 2021 -

Kelly Jeep Chrysler responded

We are happy to hear that! It is great that you had the opportunity to work with Rob and that he was so helpful and informative. We're glad that he made sure that both you and your Jee were well taken care of and that everything ran smoothly. Thank you for taking the time to share this with us!

January 28, 2021

"Went in for regular maintenance / service. Greeted by..."

- Mike

Went in for regular maintenance / service. Greeted by Melina who assisted with the service visit. She provided me with updates and followed up on a maintenance question. Great job!

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Yes
Employees Worked With
Feb 02, 2021 -

Kelly Jeep Chrysler responded

On behalf of Melina, thank you, Mike! We are happy to know that you had such a pleasant experience and that Melina took excellent care of you! We really appreciate you taking the time to share your feedback with us! Take care, Mike!

January 21, 2021

"Rob belittled me and made me feel awful. He needs to work..."

- Jeepgirl2021

Rob belittled me and made me feel awful. He needs to work on his customer service skills. I will never deal with him again. That was my 3rd time dealing with his additude.

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Yes
Employees Worked With
Jan 26, 2021 -

Kelly Jeep Chrysler responded

We are sorry to hear about this. Your experience is certainly important to us and we want to make sure it is a positive one. Please feel free to reach out to us at 781-581-6000 if you would like to discuss this further. Thank you!

January 12, 2021

"Excellent service. Very friendly and especially dog..."

- mrh

Excellent service. Very friendly and especially dog friendly! Everyone is always extremely helpful and the waiting area for service is very clean and comfortable. Definitely recommend this dealership!

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Yes
Employees Worked With
Jan 15, 2021 -

Kelly Jeep Chrysler responded

We are happy to hear that! It is great that you received excellent service and that everyone was so helpful! We are than happy to have you (and your dog) as customers! Thank you for taking the time to share this with us!

December 24, 2020

"Rob in services was great! Very professional and was able..."

- Courtney

Rob in services was great! Very professional and was able to get me an appointment quickly to fix the problem with my jeep! Highly recommend!

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Yes
Employees Worked With
Dec 28, 2020 -

Kelly Jeep Chrysler responded

Hi Courtney! We are glad that you had the opportunity to work with Rob and that he was so helpful! It is great that he made sure that you and your Jeep were well taken care of and that everything ran smoothly. Thank you for sharing!

December 24, 2020

"Had a warranty issue with rust on my truck. Brought it..."

- mmacdona

Had a warranty issue with rust on my truck. Brought it into Kelly Jeep and was met by a very clean, courteous, and professional service dept. they scheduled my appointment, gave me a loaner car and did a fantastic job on my truck repairs. I have been a longtime Kelly customer and the service I received was exactly why !! I appreciate great service and that’s consistently what I get at any Kelly dealership!!

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Recommend Dealer
Yes
Employees Worked With
Dec 28, 2020 -

Kelly Jeep Chrysler responded

On behalf of Moses, thank you! We are glad that both you and your truck were well taken care of and that everything ran so smoothly. We really appreciate your support and dedication! Have a happy New Year!

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