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315 Reviews of Kelly Jeep Chrysler - Service Center
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September 16, 2015
Electronics/radio replacement I have a tight schedule due to work hours and the service center accommodated my schedule which was great. They tried to fix the problem and even do I have a tight schedule due to work hours and the service center accommodated my schedule which was great. They tried to fix the problem and even double checked but it wasn't working so my radio will need to be replaced so that the issue won't happen again . All of this of course was out of their hands as far as being able to fix it or not but Fred was very professional and helpful . In addition my new vehicle had a leak in one of the tires and they fix that which was a great bonus... I'm definitely in great hands ! More
by PIJuude
Verified CustomerEmployees Worked With
Fred Sylvester
Helpful September 15, 2015
Midnight Iron Construction Mgmt. My experience was very pleasant. When I got there they moved me along the processes very swiftly and efficiently. They had a loaner vehicle as request My experience was very pleasant. When I got there they moved me along the processes very swiftly and efficiently. They had a loaner vehicle as requested and I felt that Artis was very knowledgeable about my Jeep and even went the extra mile to get some work covered under my warranty. More
by MIKEYVINN
Employees Worked With
Artis Purdie
September 11, 2015
Awesome customer experience First time at Kelly for service after going to another dealer and having repeated horrible experiences. Everything was great and they had me out quick First time at Kelly for service after going to another dealer and having repeated horrible experiences. Everything was great and they had me out quickly. Courtiest and professional staff. I will have all my service done at Kelly. More
by Jt
Employees Worked With
Bruce Wallace
September 09, 2015
Kelly Service Department I always find the service is done correctly and promptly. Artis explains everything thoroughly on what needs to be done and what services are not nee I always find the service is done correctly and promptly. Artis explains everything thoroughly on what needs to be done and what services are not needed at the time. Artis always keeps you informed. He does a great job. More
by D.MYPT
Employees Worked With
Artis Purdie
September 09, 2015
flat tire customer satisfaction every time ! Thanks to Bill Perkin every time ! Bruce, Saba, Christine, were great ! Would always recommend Kelly jeep service! customer satisfaction every time ! Thanks to Bill Perkin every time ! Bruce, Saba, Christine, were great ! Would always recommend Kelly jeep service! And will see you for my next service ! More
by nguaetta01
Employees Worked With
Bill Perkin, Robert Page, Bruce Wallace
September 08, 2015
Recent Work Artis was very helpful. He gave me great advice and ensured my service was quick. He called when he said he would to let me know my car's issues and Artis was very helpful. He gave me great advice and ensured my service was quick. He called when he said he would to let me know my car's issues and status. More
by kim
Employees Worked With
Artis Purdie
September 07, 2015
Recall on 2005 Jeep I had a recall for my 2005 Jeep. Artis Purdie was the gentleman who I dealt with in Sevice. Artis was extremely helpful, polite with a great sense of I had a recall for my 2005 Jeep. Artis Purdie was the gentleman who I dealt with in Sevice. Artis was extremely helpful, polite with a great sense of humor! Give him a raise!! More
by kduffy2665
Employees Worked With
Artis Purdie
September 04, 2015
service The service manager took my care in as soon as I pulled in and was able to tell me what was wrong and how much it was going to cost to fix it. The service manager took my care in as soon as I pulled in and was able to tell me what was wrong and how much it was going to cost to fix it. More
by SOROKO
Employees Worked With
Bruce Wallace
April 26, 2015
Artis, is the best thing to happen to Kelly Jeep I had a horrible experience to begin with and one that I am still annoyed about. Crazy noises coming from car, was told it was okay and couldn't get m I had a horrible experience to begin with and one that I am still annoyed about. Crazy noises coming from car, was told it was okay and couldn't get me in (even though full warranty etc and no rentals but of course). So I rented another car from a different company because I am a teacher and you know, I actually have to teach. Long story short, 3 people later and no call back from a manager. Honestly, I was on the brink of just turning in my car, selling it and just getting rid of it. I was basically crying in between calls. This was the first car I have done completely on my own and felt taken advantage of. Well, somehow I was lucky enough to receive a call from Artis. He knew I was completely over this whole situation and disgusted with Kelly. He got the car in, found the issue and had it ready for me to pick up. He connected with me and made me feel relieved. He understood how scary it could be and obviously that customer service is important. He introduced me to Beth who seems like an absolute doll. They are just two of the best people and that I firmly believe deserve a raise at least. They are making up for a lack of customer service from others. I have never written a negative review so I turned this review into 5 stars for ARTIS and BETH, and I recommend both ARTIS and BETH. I am sure there are other great people but I just did not have the opportunity to work with them. More
by Bridget1
Employees Worked With
Artis Purdie, Beth Matusiak
July 20, 2014
lost another customer I recently experienced trouble with my jeep and the dealership was NEVER able to find a solution for it. They were so persistent that the vehicle was I recently experienced trouble with my jeep and the dealership was NEVER able to find a solution for it. They were so persistent that the vehicle was fine, found no issues, and was told it was ok to drive. WRONG! After picking it up on several occasions, I would drive it off the lot and yet again, had the same malfunction at least 6-8 times within the past 3 months. My jeep was towed a total of 6'xs because of their bad judgement and kept it for weeks because of their lack of knowledge. Thanks to Kelly... I got rid of this jeep. HORRIBLE customer service in their service dept! DO NOT buy your next vehicle at any Kelly dealership or you will regret it for life. More
by ayquiles01
Employees Worked With
Bruce Wallace
