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Kelly Mitsubishi

Emmaus, PA

4.4
997 Reviews

536 State Ave

Emmaus, PA

18049

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Showing 997 reviews

March 27, 2024

Awful customer service ! !!! Lie to customers and unprofessional!!!!!I will post this review on every site imaginable this is not how you treat people it is not ok More

by Jennicade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and management
Mar 27, 2024 -

Kelly Mitsubishi responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Mitsubishi. Please reach out to me on my personal cell phone, 954-494-0572, so that I can address your concerns. Sincerely yours, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.

February 03, 2024

This review is based off my experience with Brandan Gnau. Brandan was extremely knowledgeable, friendly and honest. I appreciate that he took the time to listen to my wife and I and he wasn’t there just to “ More

by Johny
Recommend Dealer
Yes
Employees Worked With
Brandan Gnau
Feb 03, 2024 -

Kelly Mitsubishi responded

Johny, Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

April 04, 2023

I had a great experience purchasing my new vehicle from Kelly Mitsubishi! I worked with Bobbi, and Emily. I got to also meet the rest of the team here. Very family oriented. I will definitely be recommendi More

by Malayshak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobbi Santiago , Emily Lopez
Apr 04, 2023 -

Kelly Mitsubishi responded

Malayshak, Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

March 17, 2023

I must say that I've never felt happier at a dealer before my visit to Kelly Mitsubishi. Manny was great, and Edison took care of me all the way. Emily took the cake though. She was fantastic! I hope t More

by Leimurd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass, Emily Lopez
Mar 18, 2023 -

Kelly Mitsubishi responded

Leimurd, Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

September 26, 2022

After purchasing the vehicle I NEVER RECEIVED the registration on my mail I called the dealership and they just bounced my call desk to desk without any solution. I got a ticket because of their inco More

by Julio089
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Kelly
Sep 26, 2022 -

Kelly Mitsubishi responded

Julio, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Mitsubishi. Please reach out to me on my personal cell phone, 610-659-4040, so that I can address your concerns. Sincerely yours, David LaBar, General Manager Kelly Mitsubishi.

January 06, 2022

Tony Bittenbender was our salesman. He did a super job with us and we bought a 2022 Mitsubishi Outlander from him. He made our experience at Kelly a pleasant one. Tony is very professional with no high pr More

by Roseann 69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bittenbender
Jan 06, 2022 -

Kelly Mitsubishi responded

Roseann & Tom, Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. David LaBar General Manager Kelly Mitsubishi

November 30, 2021

Highly recommend this dealership!! Everyone we worked with through the process was friendly and professional. We did not feel pressured to make a decision. Our sales person, Harris, knew the vehicle insi More

by Brian & Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Ahmed
Dec 03, 2021 -

Kelly Mitsubishi responded

Brian & Nicole, Thanks for the great feedback! We're very happy that Harris was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! David LaBar General Manager Kelly Mitsubishi

January 27, 2021

Love the team work of them and how lovely of a person can be they adjust to you and get you what you want definitely approved them for any sales More

by Norbertobarralortiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Diaz, Jessica DellaPietra
Feb 01, 2021 -

Kelly Mitsubishi responded

Norberto), Thank You taking the time to give The Kelly Mitsubishi Team a 5 Star Review. David LaBar General Manager Kelly Mitsubishi

January 08, 2021

I had purchased a 2015 outlander sport from a private dealership. They sold me an unreliable car with a lot of problems. I got fed up with their run arounds and took my car to Kelly Mitsubishi Service an More

by E Nieves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Lopez
Jan 15, 2021 -

Kelly Mitsubishi responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. David LaBar General Manager Kelly Mitsubishi

October 19, 2020

Emily Lopez was t he best sales woman they really did work with me to get the car that I love. I will definitely come back for my next car at Kelly Mitsubishi again More

by jaysanchez7171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Lopez
Oct 19, 2020 -

Kelly Mitsubishi responded

Jay, Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Mitsubishi in the future. David LaBar General Manager Kelly Mitsubishi

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