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Kelly Nissan
Oak Lawn, IL
734 Reviews
At Kelly Nissan, our Nissan dealer serving Chicago, we have a steadfast staff, committed to our customer’s needs. Our greatest motto is “customer satisfaction guaranteed.” With an extensive inventory filled with both new and used vehicles, we have the perfect fit for everyone. Looking for that car, truck, van, or SUV that’ll take you wherever you need to go? We have exactly what you've been searching for. The treasure hunt ends at our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 PM - 8:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 PM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 734 reviews
April 21, 2026
I liked when they review the car and then you a video of your car, so you know what they had worked on your car, so you know what they had worked on More
by JACKIEROMERO70
Verified Customer
April 19, 2026
Amber is awesome, coffee is good, waiting room is comfortable. I love the experience of going there. I drove 30 miles comfortable. I love the experience of going there. I drove 30 miles More
by mikejred2002
April 18, 2026
As a returning customer they have the best customer service outstanding sales personnel great Finance offices overall great company to do business with keep up the good work. service outstanding sales personnel great Finance offices overall great company to do business with keep up the good work. More
by tshanks86
April 15, 2026
Pricing to get your car fixed is too high. I wasn't prepared for the price increase due to the error of bad parts quoting. I wasn't prepared for the price increase due to the error of bad parts quoting. More
by kharmon47
Employees Worked With
April 15, 2026
I love Kelly Nissan, every time I have been here they have been polite and friendly. have been polite and friendly. More
by taniche
April 12, 2026
I was always informed and he helped get a warranty submitted which helped the fix. submitted which helped the fix. More
by egieras
Employees Worked With
April 09, 2026
I went in for an oil and filter change, service was prompt and price was reasonable. Also, my car was appraised in a professional manner. prompt and price was reasonable. Also, my car was appraised in a professional manner. More
by WC00061
April 06, 2026
Good customer service. Work is timely and prompt.The employees are very courtesy and friendly. Work is timely and prompt.The employees are very courtesy and friendly. More
by apjuett
Employees Worked With
April 05, 2026
I am writing regarding my service visit on March 10, 2026, for my 2024 Nissan Pathfinder Platinum. I brought the vehicle in to address a failure in the HVAC "Sync" functionality. After five hours, I was 2026, for my 2024 Nissan Pathfinder Platinum. I brought the vehicle in to address a failure in the HVAC "Sync" functionality. After five hours, I was informed that a diagnosis could not be reached without disassembling the dashboard to check for a refrigerant leak—a procedure I was told would cost me $400 if no leak was found. As this vehicle is under the Nissan New Vehicle Limited Warranty (Bumper-to-Bumper), I am formally declining the $400 exploratory labor charge for the following reasons: Warranty Coverage: The failure of a primary system (HVAC Sync logic/actuators) on a brand-new vehicle is a clear matter of factory workmanship or material defect. Under Nissan’s warranty, diagnostic fees for warrantable defects are covered. Inconsistent Diagnosis: A failure of the "Sync" button logic is typically an electronic module or actuator issue, not a refrigerant leak. Furthermore, NTB25-019 identifies a known leak issue for 2024 Pathfinders at the pipe junctions in the engine bay, which can be verified with UV dye or an electronic "sniffer" without removing the dashboard. Nissan Tech Line: Since your team was unable to provide a clear diagnosis after five hours, I request that you open a case with Nissan Tech Line to receive corporate guidance before any invasive teardown of my vehicle is performed. I look forward to your prompt response regarding how Kelly Nissan intends to resolve this under warranty without shifting the financial risk of diagnosis onto the customer. Sincerely, More
by paulpoll2000
Employees Worked With
Kieran Mcgee
April 05, 2026
My experience was nothing but perfection, friendliness and caring staff and services. I am glad to have a Nissan dealership that I can get to that is very close and they have a good rapport. and caring staff and services. I am glad to have a Nissan dealership that I can get to that is very close and they have a good rapport. More
by Rhonda Childress
