Eva Castanon

Professional and courteous customer service. Work completed in a timely manner. I will recommend service department Work completed in a timely manner. I will recommend service department More

by CLMARQUEZ Verified Customer Verified Customer

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The service department face exceptional service. They kept informed of my repairs in a timely fashion. They kept informed of my repairs in a timely fashion. More

by RUSSELLDANIELS765 Verified Customer Verified Customer

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I have not one compliant, received constant update and feedback. This service appointment was quick and easy feedback. This service appointment was quick and easy More

by tracyspeed Verified Customer Verified Customer

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I purchased my car from them, at the time there were no issues. However, months later I noticed there were water stains inside on the roof. I brought it back twice before they serviced it. Then I had a fla issues. However, months later I noticed there were water stains inside on the roof. I brought it back twice before they serviced it. Then I had a flat called and scheduled a appointment and was told they had no appointments that week and it qould be a week out before they could see me.... My sensor for the tires came on, and stayed on. I got the car serviced for this tire and paid for a new sensor. The light stayed on, I came back at lease two more times amd was told that I needed new tires, paid for that amd the light was still on. Then, I was informed that due to me using fix a flat I needed to buy a new sensor becuase that messed the first sensor up..... I was never told that I had run flat tires and never to use this.... If I just purchased the car last year even with wear and tare I shouldnt have needed new tires already. Also to have to pay for the same sensor twice within weeks apart is ridiculous. Just think they could have know all of this in the beginning amd saved me and them time. More

by CGASKEW1 Verified Customer Verified Customer

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Kind courteous informative about services and very accommodating. I was provided with fast services and I was updated with a timeframe of service which was very accurate. Thank you for your service. accommodating. I was provided with fast services and I was updated with a timeframe of service which was very accurate. Thank you for your service. More

by pearlenamitchell Verified Customer Verified Customer

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The service experience was excellent! I was greeted by Eva Castanon when I drove in. She kept me apprised of what was happening during the entire service process. The service was performe I was greeted by Eva Castanon when I drove in. She kept me apprised of what was happening during the entire service process. The service was performed in a timely manner. I have been getting my cars serviced at Kelly Nissan for 30+ years, and have never had a problem! Also, it means a lot to me that my service advisor is a woman! More

by millernunsrus Verified Customer Verified Customer

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Always welcoming. Are able to answer my questions. They make suggestions about the services I need and why. Are able to answer my questions. They make suggestions about the services I need and why. More

by LEEWAL01 Verified Customer Verified Customer

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Efficient and honest! ! Provide video feedback on all repairs and tells you what 'needs' to be worked on and what 'likely' need attention. ! Provide video feedback on all repairs and tells you what 'needs' to be worked on and what 'likely' need attention. More

by MATTYOPAN Verified Customer Verified Customer

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Customer service is good. Service part they answered all my questions I needed to know about the car. Service part they answered all my questions I needed to know about the car. More

by SHATAN64 Verified Customer Verified Customer

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I had an amazing experience and dealership went above and beyond to find the exact truck I wanted. beyond to find the exact truck I wanted. More

by sauby32 Verified Customer Verified Customer

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