Kelly Nissan of Lynnfield

Jason D'Avolio is an amazing executive Here is an updated review of Kelly Nissan of Lynnfield. After a fabulous discussion with Jason D'Avolio, we were able to resolve the issues we had in Here is an updated review of Kelly Nissan of Lynnfield. After a fabulous discussion with Jason D'Avolio, we were able to resolve the issues we had in the beginning. Jason was great to work with. He was kind, easy to talk to, understanding and an all around quality executive. I wish all automotive executives were like Jason. He kept us informed throughout the whole process when my cousin's car was in to get tires and the body work done, which should have been done in the beginning but that neither here or there. Jason spoke with my mom and was very professional and respectful of her, listening to her and talking like he really wants to take care of us and make sure that we are taken care of. His customer service skills were superior. I was blown away of how a true professional he is. Too bad there is only 5 stars on here, I would give Jason 10 stars. After my mom spoke with him, he agreed that the tires needed to be replaced, as they were unsafe for the upcoming winter. He also had his body shop guy come down to address the ripples in the drivers side door. Although he could not get all of them out, as Jason said, they did the best they could. I believe them. The car looks amazing and we are very satisfied with the end results. Jason, thank you for listening to us and treating us fairly. My cousin will certainly come to you for service and I hope that you, and the rest of Kelly Nissan, will take care of him and treat him well. Remember, he is going to you because he trusts that you will not try to pull a fast one on him and that you truly will take care of his car for him. I am sorry, but I cannot let this go without being said. Josh Citron is the most utterly useless manager I have ever worked with. It is stunning that he has a manager's title, he is better suited for lot attendant, at best. What is astonishing is how he handled our situation. Totally unprofessional and no customer service skills AT ALL. Kelly Nissan, I wonder how many other customers he has treated like this. Needless to say, if my cousin, my mom or myself come to the dealer for sales or service, I hope to NEVER work with him again. In fact, the only person I want to do business with at Kelly Nissan of Lynnfield is Jason D'Avolio. Corey Ragusa, the only person out of this experience that was pleasant, was able to find another vehicle for my cousin to look at. Corey was amazing. When my cousin brought his car in for service, Corey greeted him and asked how he was liking the car and had a great conversation with him. Corey was outstanding and a kudos goes to Corey for taking care of my cousin. Lastly, we cannot forget about Cavan Dunn, the GM. At first, when we spoke with him about this whole experience, he was nice, listened to our side of the story and seemed to be willing to help make our experience a positive one. Turns out, that was NOT the case. When he got back to us, he was a different person. Completely RUDE and HOSTILE. Almost like he was annoyed that he has to speak with us and that it is a waste of his time. He said that they would honor the deal, meaning that Kelly would take care of the damage on one side of the car only, and NOTHING MORE. I am sorry that this upset you Cavan Dunn, but I thought making a customer happy and help resolving an issue was important to you. Apparently it is not. Too have a GM like that is not only embarrassing, but what kind of leader is he? Makes me wonder. Thank you Kelly Nissan for rectifying this situation and turning a negative experience into a positive experience. Jason D'Avolio is an amazing executive and a fantastic person to interact with. Can't enough great things about Jason. More

New Vehicle Purchase Corey worked to find me the right car. He took care of everything to get the car ready, All I had to do was drive it off the lot. The service was ex Corey worked to find me the right car. He took care of everything to get the car ready, All I had to do was drive it off the lot. The service was excellent and very professional. Corey is easy to work with, informative and answered all of my questions. Because of this this, this is my 2nd Nissan purchased from Corey @ Kelly Nissan Lynnfield. More

Speedy While waiting for my husband's first oil change for his 2019 Nissan Altima, my husband suggested we go to the show room to look for my next car. Shor While waiting for my husband's first oil change for his 2019 Nissan Altima, my husband suggested we go to the show room to look for my next car. Shortly after his car was ready, we added a new 2019 Altima to the family. The process of buying this car was seamless. More

2019 Sentra lease I have leased many vehicles over the years from many different dealerships. I currently have 3 vehicles and all are leased through Kelly dealerships ( I have leased many vehicles over the years from many different dealerships. I currently have 3 vehicles and all are leased through Kelly dealerships (Jeep, Volkswagen, and now Nissan). Although they are obviously trying to sell you cars (it’s their job) they are not pushy and at no time do you feel pressured into a decision. They understand it’s a big investment and are up front and very helpful in choosing a vehicle that fits your particular budget and needs. I would definitely recommend any of the Kelly dealerships. More

Registration No problem. Less than 10 minutes my car was done. Quick and easy. Very pleasant. Girls in office very nice. Parts to get key battery pleasant. No problem. Less than 10 minutes my car was done. Quick and easy. Very pleasant. Girls in office very nice. Parts to get key battery pleasant. More

Vinny is the best! TOP NOTCH - 5 Star Service. Vinny is Great. I was referred to him by a friend. He's extremely attentive and determined to help you get to where you need to be. No pressure what s Vinny is Great. I was referred to him by a friend. He's extremely attentive and determined to help you get to where you need to be. No pressure what so ever. Didn't feel rushed or pushed into getting anything. Smooth transactions. I would definitely refer him to anyone. More

Quick and no pressure to buy extras No appointment needed for an oil and filter change. They are quick and efficient and will show you if there’s anything other that they think you need No appointment needed for an oil and filter change. They are quick and efficient and will show you if there’s anything other that they think you need done at this time. You decide without any pressure from the tech. More