Kelly Nissan of Route 33

We went to this dealership to look into purchasing a new vehicle because we wanted more space. We recieved a promotion in the mail for Nissan's year end clearance event, which stated that if we made a test vehicle because we wanted more space. We recieved a promotion in the mail for Nissan's year end clearance event, which stated that if we made a test drive appointment online and showed up we would receive a $25 Visa Gift Card and if you purchased a new 2011 model, you'd get a flat screen TV and if you purchased a vehicle in the event timeline you'd get $100 off the purchase price.We went with the intent of looking at ALL models, but with more interest in a Murano. The event flyer stated that they would help you keep your same payments or even lower when you used your trade. This would have been the deal breaker for us, we were not going to purchase a vehicle if we could not keep our same payments. This is the very first thing we told our salesman, we wanted the same payments and something with more space. We looked at the 2011 Nissan Murano- and right away I knew it was not enough space and said that. He then brought us a used, certified Nissan Pathfinder to test drive because he felt that we wouldnt be able to afford the payments on a new SUV. When we looked at it, I knew that it was the size I was looking for. On the test drive, after I said that it was exactly what I had in mind, Don tried to convince me to consider leasing- bc it was better financially for us- then he tried to convince me to get a used minvan ( at more than one point during our visit) - and when I said that I would never drive a mini van ( that im not that kind of mom) he told me I would need to "bite the bullet at some point" and "that was probably my only option if I wanted more space at the amount I was willing to pay". To me this is someone who is not listening to me. I know what I want and and he just wanted to ensure he would make a sale- so he was trying to get me to buy something he thought I could afford instead of something I really wanted. After we got back to discuss #'s - the best they could do was way out of our price range. On top of that- they gave my trade- a 2008 Senta (that I bought in 2009 brand new)- a "fair" grade. That was rediculous to me- the car is in good condition. They took $400 off because they'd need to replace the tires- which in my opinion is rediculous- the tires were recently changed but I get that they are going to do everything they have to in order to not give up any profit. When they could not give us a good price, apparently 10% APR is the best they have to offer- we left. What I did not like, is everytime our salesman went to "see what he could do" he came back with a marginal move and just kept saying that "this was coming out of his pocket" and that he really wanted to help us out so he was willing to do that. That was very interesting considering he NEVER came down on the price of the vehicle. Ever. Just changed around terms and kept telling us we wouldnt ever be able to get the payment we were looking for. Over the duration of the following week, I recived multiple emails and calls from Don that were very pushy salesman like. Such as, "you need to get down here and make this purchase I cant guarentee it will be here" " i dont want you to regret not buying this " You need to call me so we can discuss this purchase I cant promise this will be here tomorrow" "this is a really good deal the vehicle might get sold over the weekend" pressing me to give them $500 to hold the vehicle etc...it goes on and on. Beyond that- he talked to me like I was a kid at some points and was very condescending on our phone calls when I wanted to discuss financing. When I asked him through email about the $25 GC and the $100 off the purchase before we went to purchase it, he said "he'd do it" and that "it would come off his comission".... well according to the event- we were entitled to that! AND WE DIDNT EVEN GET IT!!! And the cherry on top: I left them with my trade with a FULL tank of gas and they gave me an SUV with a quarter tank of gas! And when I mentioned it- he said "they dont do that anymore " that meaning send you home with a proper tank of gas.I just spent $25,000 and you cant spare a tank of gas? Overall, Nissan is a great brand with quality vehicles which is why we returned to purchase another vehicle from them. However from this experience, this will most likely be our last Nissan purchase from this dealership. Important to note, when we got home we noticed the rear window did not open, the windshield wipers on the vehicle were torn and the jack and tools for the spare were missing. We notified the salesman and Nissan took care of those issues without any problems. In the end, our financing came from our own bank- they gave us a GREAT rate at 5.5% and we kept the same payment- which is exactly what Don said we'd never be able to do. More

Everyone at Kelly was very nice to work with. They were all very friendly and answered all and any questions. Gave you a fair deal all very friendly and answered all and any questions. Gave you a fair deal More

The showroom and lot were well organized and clean. Scott was very friendly and helpful. My daughter was very happy with the end result of our experience except having to wait so long at the end for the fina was very friendly and helpful. My daughter was very happy with the end result of our experience except having to wait so long at the end for the final paper work. More

Excellent customer service. Mark was upfront and very knowledgeable about the car. Any questions that I had about the vehicle that he couldn't answer on the spot, he quickly got the answer and followed-u knowledgeable about the car. Any questions that I had about the vehicle that he couldn't answer on the spot, he quickly got the answer and followed-up with me. He really went out of his way. When the floor mats that I ordered were delayed because of the holiday, Mark called me to let me know of situation and saved me a trip (after I bought the vehicle). More

John Wright and Nick Paxos worked together to get me a car that fit my needs, but in terms of practical needs and comfort. They patiently answered all of my questions--even standing in pouring rain. And car that fit my needs, but in terms of practical needs and comfort. They patiently answered all of my questions--even standing in pouring rain. And once I made my decision, the finance department worked hard to get me the best deal on a loan with local banks--just like the old days. I was delighted that they didn't quickly run me through a company financing corporation, but presented me with real options. More

Fred Rizzi and the Kelly team made the process of purchasing the automobile a non-stressful event. Fred answered all our question and shown us various vehicle options to select the proper car for ou purchasing the automobile a non-stressful event. Fred answered all our question and shown us various vehicle options to select the proper car for our needs. Fred was pleasant to work with and listen to our concern and what we were looking for in a vehicle. There was no pressure to purchase the vehicle on Fred's part. Kelly Nissan worked on securing the best financing rates for us. Would recommend Fred Rizza and Kelly Nissan team to friends and family. More

My wife and I were very pleased with everybody at Kelly My wife and I were very pleased with everybody at Kelly Nissan in Easton,Pa. We live 2 Hours away, so we had a long trip and were tired when we g My wife and I were very pleased with everybody at Kelly Nissan in Easton,Pa. We live 2 Hours away, so we had a long trip and were tired when we got there. But, from the minute we got there everybody was really nice and friendly. Terry, a manager there came right up to us and started talking to us and was really nice. Than we met Fred Rizzi who sold us our new Murano. He was excellent in presenting the car and he really made us feel comfortable. We were at a couple of other dealerships and no one was as nice and courteous and polite as Kelly Nissan were. We would definitly recommend them to anyone, in fact we already have. The kindness and politeness were one of the reasons we purchased the vehicle there. More

Fred is very personable and easy to work with --- Very handson and furnished direct and honest answers to all questions presented. Stayed late (approximately 8 PM on Friday when dealership closed at 6 P handson and furnished direct and honest answers to all questions presented. Stayed late (approximately 8 PM on Friday when dealership closed at 6 PM) to make sure transaction was completed and all queries were answered. Insisted on contacting my insurance carrier prior to me leaving the dealership with my 2012 Nissan Rogue. I would recommend Fred to anyone purchasing an automobile! More

Every time I bring my Nissan Sentra back to Kelly, Leo is there to greet me! He is a genuinely nice Kelly salesman who makes the customer feel comfortable, without being pushy (unlike employees at other deal there to greet me! He is a genuinely nice Kelly salesman who makes the customer feel comfortable, without being pushy (unlike employees at other dealerships!) I really appreciate the consistent help I get at Kelly Nissan, thanks to people like Leo! More

Scott was very pleasant to work with - we didn't feel any pressure and he was very resourceful and answered all of our questions. We'd recommend him and the dealership to anyone. Thanks, Scott, for the ple pressure and he was very resourceful and answered all of our questions. We'd recommend him and the dealership to anyone. Thanks, Scott, for the pleasant experience! : ) We have to say that ALL the employees were very nice - they have a good thing going in their dealership! More