Kelly Nissan of Route 33

Scott Tophoney was wonderful. He made me feel at ease with no sales pressure. He was attentive, informative and patient. Scott communicated information to me in a timely manner and answered all my ques with no sales pressure. He was attentive, informative and patient. Scott communicated information to me in a timely manner and answered all my questions promptly. I felt really comfortable making my car purchase because I trusted Scott. This was the first time purchasing a used vehicle, but Scott & Kelly helped me feel at ease and confident in my car purchase. I love my car! Thank you Kelly & Scott. More

I am very happy with my experience with Kelly Nissan and especially with Don Riley. It was 11 years since my last purchase of a new car and I had quite a bit of anxiety when going into my appointment with especially with Don Riley. It was 11 years since my last purchase of a new car and I had quite a bit of anxiety when going into my appointment with Don. My husband and I knew we would have to try to negotiate a price and that was the part that we were not looking forward to. We knew what we wanted to spend and what options I wanted on my new car. Never thought we would pretty much close a deal that same night and we did. Picked up the car the next day and do not have any regrets. Love my new Rogue! Working with Don was actually fun. A lot of laughing, not sure that's how a car purchase normally goes, but with us, it did. We will definitely come back for future purchases!!! Thanks again! Art and Kerri Frye More

Very impressed with everyone at this dealership. Another Great Kelly experience for us. My husband and I have now purchased 4 cars from Kelly and have yet to be disappointed by anything. They are profession Great Kelly experience for us. My husband and I have now purchased 4 cars from Kelly and have yet to be disappointed by anything. They are professional, friendly and very efficient. I ordered a car that was coming in in September. Nick called me when a shipment came in earlier and I got my car much earlier than anticipated and I absolutely LOVE it! And I feel like I got a great deal on it, too! Nick was very knowledgeable and thorough in telling us about every detail on my car and patient with letting us drive other models to help us be sure we were buying the right one for us. Keep up the good work Kelly dealership and we will keep buying cars from you guys and recommending you to our friends! More

My Salesperson,A.J. Marvelli at this dealership. He was My Salesperson,A.J. Marvelli at this dealership. He was very helpful and understanding to my needs. I went in to the dealership knowing exactly what My Salesperson,A.J. Marvelli at this dealership. He was very helpful and understanding to my needs. I went in to the dealership knowing exactly what I wanted to purchase and how much. I also dealt with Matt Kelly, who told me that I could take the Rogue home for the night to see if I liked it before I bought it. I could not believe they would do that! The next day I told them what I wanted and we were able to make a deal. I could not have dealt with a nicer group of salesmen. They were not pushy or demanding in buying the vehicle. The Parts & Service manager, Jon Miller was also an understanding person. I loved the vehicle so much but something wasn't right about it. To me the steering wheel was misaligned. So Jon and the Technician who worked on the SUV both went for test drives with me to see what I was talking about. They both understood me and fixed the problem, now I love the Rogue SV AWD even more! Thanks to Everyone at the Kelly Nissan Dealership that worked with me. More

Mark Swoyer, Sales Representative, was very accommodating throughout the entire process. He was informative without pressing me to make the purchase. He was willing to answer all questions through email, tex throughout the entire process. He was informative without pressing me to make the purchase. He was willing to answer all questions through email, text and in person. Mark should be rewarded for representation of the dealership. Mark's manager Mike was also pleasant to talk to you and made me feel welcome. More

I recently bought a used Hyundai Santa Fe from this dealership. After dealing with different car dealers over the past two weeks, it was a pleasure to deal with those at Kelly Nissan. Our salesman was dealership. After dealing with different car dealers over the past two weeks, it was a pleasure to deal with those at Kelly Nissan. Our salesman was Dan Foley. Dan was extremely friendly and just as informative; without being condescending. He stayed late and answered all of our questions and worked on paperwork well past closing time. The two finance workers we dealt with, Sandy and Mike, were also very friendly and helpful. Overall, I had a great experience at Kelly Nissan and would definently recommend it to anyone looking for a car. More

Dear Jon L. Miller, August 16, 2011 I am writing Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I wer Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I were traveling from Long Island, New York with 2 kids to Hershey, PA when our Nissan Murano truck broke down on Interstate 78 W. The truck just broke down and wouldn’t drive. We had to push the truck to the side of the highway and wait for AAA to give us a tow. The whole ordeal of being broke down with kids in the car in another state and waiting for a tow truck to rescue us was very nerve racking to say the least but after about an hour and a half we were towed to Kelly Nissan Dealership. We arrived at your dealership stressed, confused, nervous, and in a panic about what to do next because our vacation plans were just halted, our truck was dead and we had no idea where in PA we were….then we met Ashley Fulmer, Service Advisor. Let me tell you about Ashley and your staff at Nissan. WONDERFUL!!! I explained our dilemma to Ashley and she immediately took down all of my information and had our Nissan Murano taken in to be diagnosed. We were ushered to the waiting area to have cold drinks and coffee. Our kids were given crayons and books to color with. Ashley was sympathetic and understanding of our situation and kept us advised of the status of our truck. Less than a half hour later we were informed that our truck needed a part that was not available until the next day so we would have to leave the car overnight. Ashley called Enterprise Car Rental and arranged to have a rental car for us so that we could continue on our journey. We received a rental car and we were on our way. The next day we were informed by Ashley that our transmission needed to be replaced so we had to leave the car for 3 days but we kept the rental car, went home to NY and came back to PA 3 days later to pick up the truck. In the meantime Ashley kept us informed of the status of our car. We had a recall that was taken care of as well that I was not even aware of until Ashley informed us. Page 2of2 This experience was nerve wracking but having to have had the pleasure to break down 10 miles from your dealership made it alright!! Ashley and your staff are outstanding, pleasant and professional people. I am taking the time out of my busy life to write to you about them because they are truly special and I want them to be recognized for their “outstanding customer service”. Every single person we came in contact with at your dealership and spoke to on the phone was courteous and helpful. You have an amazing Service Department at your dealership!!! From the moment we walked into your service department the customer service was 100% exceptional. I find that people always take the time to write or call with complaints and not enough people take the time to say something nice. It is with great pleasure that I write this letter. I hope you realize how valuable and dedicated your service staff is. I am requesting that you personally see to it that Ashley Fulmer is recognized in the most positive and valuable way! She truly deserves it!!! Please thank her on my behalf for her great customer service and kind treatment to our family. You have some talented and caring people working for you…keep up the good work!!!!! Best regards, Kiesha and Sean Schilling More

I had not bought a car in 11 years, and was very nervous about the process. My car died and I knew I HAD to buy a car that day. I walked in the dealerships with a specific car in mind, but found one I love about the process. My car died and I knew I HAD to buy a car that day. I walked in the dealerships with a specific car in mind, but found one I loved even more. Since it was slightly out of my price range, I was not optimistic, but Andy Patton made sure I drove off the lot in a car I'm proud to own! He was reassuring and patient, and very informative. I have never had a positive car buying experience, and I thank Andy and the Finance Department for giving me my first one! I have already been recommending Kelly to my friends and when it's time for my husband to buy another vehicle, that's where he'll be! Thank you so much Andy Patton, you truly made my day! More

We were attended to as soon as we walked through the door. The facility was bright and clean. We were able to rest drive one car and check out another of the same model. Our salesperson (Mario Cabrer door. The facility was bright and clean. We were able to rest drive one car and check out another of the same model. Our salesperson (Mario Cabrera) was knowledgeable about the car and was a friendly and engaging person. My request for a particular color was met by searching through other dealers inventory until they located the vehicle I wanted. John walked us through the finance process (and the paperwork!). Before we left in our new Juke, Mario walked us around the dealership, introduced us to the service dept etc etc All in all it was a pretty painless experience. More

I went in looking for a vehicle that would provide me with lower payments than I was currently paying. They worked with me and got me $100 less per month than I was paying! Very friendly and great selec with lower payments than I was currently paying. They worked with me and got me $100 less per month than I was paying! Very friendly and great selection of vehicles. More