Kelly Nissan of Route 33 - Service Center

Great service advisor , Tifanie. Service to my car is well done, and completed in a timely manner. Appreciate your shuttle service very much. And thank you for the car wash. Service to my car is well done, and completed in a timely manner. Appreciate your shuttle service very much. And thank you for the car wash. More

I am disappointed with this dealership, as it does not stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke to my salesperson. He said that was not normal and referred me to the service department. Service told me it was normal for milage to drop and referred me to management. I spoke to a sales manager. His suggestion was going to be costly to get out of my current lease. I then reached out to the General manger, Mike Disora, through email and expressed my concerns. That was 2 days ago and I have not received any sort of reply. I feel that everyone is passing the buck and no one is willing to look into this matter further or work with me to resolve the problem. This is poor business. More

Just had service completed and as always it was quick and easy. There is always coffee and pastries or donuts or some other snack to munch on while waiting and the waiting area is comfortable. easy. There is always coffee and pastries or donuts or some other snack to munch on while waiting and the waiting area is comfortable. More

Bob Hoffman was the best. Couldn’t ask for more. Will continue to use your services Couldn’t ask for more. Will continue to use your services More

Bob Hoffman was amazing! He helped me get settled in and made sure that I was explained thoroughly everything related to the service of my car. He helped me get settled in and made sure that I was explained thoroughly everything related to the service of my car. More

had to purchase new set of tires at 28k--- over-inflation issue not sure how that happened, but Kelly is the only place where tires were dealt with . I do understand temp swings and how that affects tire issue not sure how that happened, but Kelly is the only place where tires were dealt with . I do understand temp swings and how that affects tire pressures--so since i have the car at least thru mid August, for safety reasons on the highway, got a new set . Nice coupon for 20% that came by mail . Had a 1:20 appt --arrived @ 1 :15 spent 10 mins in driveway with Michelle --measured the front tires-discussed any options What i am not happy about is the fact that the car did not go into the shop until approx 2:50 pm I was watching so I know --I was waiting until 3:00 pm to go ask ask Michelle what was the delay. I know things happen, but when somebody is waiting, it should not take 1hour and 20 mins to START . you have a new competitor now in Nucar --I would not deal with Rothrock, but your 2 sales managers left and went over there. I used to like doing business with Kelly--long time customer, Emmaus and Easton, but I am beginning to think that driving 10 mins to the dealer for service and the ease of dropping the car, vs driving 30 mins each way to get service , and take 3 hours plus to get 4 new tires, have the brake fluid changed out, and spend $1000 ---makes me think why am I doing this --- More

Visited Monday 12/30/24 . .. 1 PM Service attendant was attentive, knowledgeable and professional. Service timely. .. 1 PM Service attendant was attentive, knowledgeable and professional. Service timely. More

Always a pleasant experience when I come here for service. Relatively fast oil change and maintenance inspection. Clean and comfortable waiting area. Sales staff also kind enough to show me new mode service. Relatively fast oil change and maintenance inspection. Clean and comfortable waiting area. Sales staff also kind enough to show me new models while I waited for my car. More

Larry Hughes is our service representative. We have been working directly with him for over 20 years. He helps with servicing all our family vehicles. He is extremely knowledgeable and always k We have been working directly with him for over 20 years. He helps with servicing all our family vehicles. He is extremely knowledgeable and always kind and courteous. More

Brought my car in for an inspection, like I always do and have always had a pleasant experience at Kelly. However, this time they refused to pass my car because they stated the windshield wipers failed. Ke have always had a pleasant experience at Kelly. However, this time they refused to pass my car because they stated the windshield wipers failed. Kelly wanted to charge me $60 for wipers and would not pass the car without them. Wipers were obviously overpriced and they would not let me put my own on, which would have taken 5 minutes. I will not be buying a car from the dealership again or bringing it in for service. More