Kelly Nissan of Woburn

First Rate I have an older Nissan Maxima that I love too much to trade. Over the past couple of years I have been having it serviced at the Woburn location. I I have an older Nissan Maxima that I love too much to trade. Over the past couple of years I have been having it serviced at the Woburn location. I have been dealing with David Dennis, who understands me and my attachment to my Maxima. I usually prefer to wait while the work is done and it helps that service there is always fast, even when parts have been needed they manage to get them pretty much on the spot and I'm out of there quickly knowing my car is good to go. The cost at the end usually turns out lower than the quote!! The waiting area is well equipped with coffee, tea, ice water a vending machine and wifi. There is a great play room that is well separated from the main space More

Great customer service! I have been a customer of Kelly Nissan of Woburn since 2009. I've always been happy with their service. If anything it has just been getting better. I have been a customer of Kelly Nissan of Woburn since 2009. I've always been happy with their service. If anything it has just been getting better. Great service and great people. More

3 visits for same exhaust system repair with poor result I had an exhaust leak requiring replacement of the muffler and exhaust pipes form the engine. After the initial repair, exhaust noise was louder than I had an exhaust leak requiring replacement of the muffler and exhaust pipes form the engine. After the initial repair, exhaust noise was louder than before the repair. After two successive visits, I still had exhaust noise that I did not have , even with the leaky exhaust. Whether it is loose heat shields, leaking gaskets or a defective muffler, I don't know. But I do know that for 10 years the exhaust noise was at least 30 or 40% quieter than it is after spending nearly $1000 for the "repair". I think the dealer should have started over, put another brand new muffler and pipes and carefully insured that the heat shields, hangers/brackets and joints were properly secured to correct the issue, rather than returning the vehicle to me in its current condition. On top of that, before properly fixing this problem, they found other things that could be repaired for another $2000. Why do any of that when the last repair was bungled? More

Got what I asked for with no hassels Been a customer for some time with Kelly. Always very happy with the service etc. For the past three years have been with the Woburn facility rather t Been a customer for some time with Kelly. Always very happy with the service etc. For the past three years have been with the Woburn facility rather than Lynnfield as they are closer to home. Just signed up for a lease car. My trade in was great and it met my financing goals spot on. My sales person Shawn was out of site with his attention to my goals and delivering without a hassle. The service department with Dave over the last few years has been so good I will take my wife's car in for service too. Five stars for the entire goup. Will miss Tina though. More

Great Car Buying Experience We came into the dealership looking to buy and drive home a car on the same day while trading in another vehicle. The sales and finance teams easily We came into the dealership looking to buy and drive home a car on the same day while trading in another vehicle. The sales and finance teams easily accomplished what we thought was almost an impossible task and also put us into a great car (Maxima) at a great price. Thanks to Dave Macloon and the Nissan team for exceeding our expectations. More

Excellent Fast, easy with exactly the car I wanted. I walked in looking at a bigger (more expensive) model and Billy was happy to switch gears with me to a car Fast, easy with exactly the car I wanted. I walked in looking at a bigger (more expensive) model and Billy was happy to switch gears with me to a car that fit my needed. More

Went in for a recall Staff are great here, loved my first experience at Kelly. I'll definitely be back again for my next oil change. A big thanks to Dylan and David in se Staff are great here, loved my first experience at Kelly. I'll definitely be back again for my next oil change. A big thanks to Dylan and David in service who really helped me out! More

Excellent Service End-to-End Staff was great. Had my Nissan Altima transmission completely replaced. Couldn't have been more seamless, dropped the car off on Monday, got my rental Staff was great. Had my Nissan Altima transmission completely replaced. Couldn't have been more seamless, dropped the car off on Monday, got my rental car (courtesy) and was notified on Thursday that my car was ready. Was extremely impressed with the professionalism of the staff, their understanding of my frustration of a new car needing service, and the timely manner in which they took care of all issues. I went to another dealer to get my car service, and was sent on my way with a transmission that did not work properly. Kelly (where I bought my car) took care of it. I will go to Kelly going forward and not deal with any other service places. They were helpful, responsive, and did the work quickly, and the most professional of the staffs I've dealt with in any service dept. I dealt with Khoa who is not on the list to select - he was very, very helpful. More

Best Experience Yet I have purchased or leased Nissans since 1990. Starting with Crest Motors through Ira and the start up of Kelly Nissan. This was the most seamless an I have purchased or leased Nissans since 1990. Starting with Crest Motors through Ira and the start up of Kelly Nissan. This was the most seamless and stress less experience ever.. I am amazed at the change in this dealership. My first contact was with Hollianne (by phone), I explained what I needed and arranged an appt. Hollianne introduced me to Saulo who found the car and set up all the needed paper work. He was exceptionally gracious,effecient,knowledgeable and thoughtful. He thoroughly showed me the features of the new vehicle even helping me set up my bluetooth. A very hard working young man with total integrity. Jose the business manager was also gracious and effecient. Everyone I came in contact with was as gracious and welcoming including the service department. It was a really pleasurable experience. I never dreamed I'd feel that way. More

Bought a new car all went well I bought a 2015 Altima.. Salesman Dave was great.I feel like I got a great deal on the vehicle we wanted and we are very happy I bought a 2015 Altima.. Salesman Dave was great.I feel like I got a great deal on the vehicle we wanted and we are very happy More