Kelly Nissan of Woburn

If you are in the market for a new or pre-owned vehicle, I would highly recommend meeting with Ted Aylward, a sales associate, at IRA Nissan in Woburn. The process was pleasant from start to finish. I w I would highly recommend meeting with Ted Aylward, a sales associate, at IRA Nissan in Woburn. The process was pleasant from start to finish. I was first assisted by Kristen, who answered many questions online and always replied to my emails promptly. My appointment was set up and I was introduced to Ted. I knew ultimately my husband was going to be involved in the process, but I began the search on my own. Ted was courteous, extremely knowledgeable and listened attentively, as he helped assess my needs. We went for a test drive and exchanged pleasantries, but never once, did I feel like I was being "sold" a car. Instead, I was given the information necessary to make an informed decision. Now comes the necessity of shopping other dealers. Every cliche possible came out....This deal is only available today.....What were they charging you at the other dealer?.....You live nearby, I want to earn your trust!!... It was exactly the experience I most dreaded. Bottom line was, they promised to beat the best price I got at any other dealer by $100. I wanted my husband to come back to Ira in Woburn to meet Ted. After comparing the experience, he agreed that he would rather see Ted get the sale. If you knew my husband, you would know that was a HUGE tribute to Ted's personality. The day I picked up the car, he went over every detail with the patience of an elementary school teacher. Some of technology was putting me into information overload. He never made me feel rushed and even invited me to come back as needed. He had nothing to gain at that point. I believe he is just great at what he does!! At the risk of sounding naive, please know that I do understand the big picture. Dealers need to move cars and sales associates need to do their job in order to earn a salary. However, if you are looking for it to be a pleasant experience, and a win/win situation for all, I encourage you to visit Ted Aylward at Ira Nissan in Woburn. Best regards, VS More

Shawn was informed, organized and decisive. The dealership is organized and made the expensive experience less stressful. The car I wanted was on the lot, and in my color. It was fun to compare to dealership is organized and made the expensive experience less stressful. The car I wanted was on the lot, and in my color. It was fun to compare to the other cars for perspective. This is my 5th Nissan in 35 years, and all of them have been excellent. More

I requested a quote on Kelly Blue Book. Within 2 minutes Mike Miribelli contacted me with a quote. Without the quote on line I would not have visited the dealership. My husband and I went to look at the car Mike Miribelli contacted me with a quote. Without the quote on line I would not have visited the dealership. My husband and I went to look at the car. Phil was our sales person. He was very professional. We purchased the car for our daughter. Phil was very helpful explaining how to use everything in the car to our daughter and myself,when picking up the car. More

Sales person Juanmy Reinoso, was the best sales person I interacted with on my car search. Looked at three other cars (Honda, Ford, Hyundi)and because I was not ready to buy that day wasnt treated with much interacted with on my car search. Looked at three other cars (Honda, Ford, Hyundi)and because I was not ready to buy that day wasnt treated with much interest. He knew the features of the cars and all of the differences in packages and models, which I found very confusing and he helped sort it out for me. Overall a good buying experience. More

I was considering purchasing a new vehicle about 6 weeks ago and test drove a 2010 Nissan Maxima. After doing so I was bombarded with E-mails from Ira. On Sunday, 8/15/10, I test drove the car again. I was ago and test drove a 2010 Nissan Maxima. After doing so I was bombarded with E-mails from Ira. On Sunday, 8/15/10, I test drove the car again. I was given a verbal quote and never got a hard coopy quote. The next day I asked the sales rep to E-mail me the quote with options I selected. Silence. Called the next day 8/17/10, and got him on the phone. He was busy all day. Then I was finally told that the "actual" pricing was $2,500 - $3,000 more than they verbally quoted. I would never recommend this dealer and their practices to anyone. More

I brought my car in for air conditioning repair. At first IRA, claimed it was the compressor, $$$ for repair, 4 weeks later brought it back and they claimed now it was the condenser, after a few phone calls IRA, claimed it was the compressor, $$$ for repair, 4 weeks later brought it back and they claimed now it was the condenser, after a few phone calls they agreed for me to pay for the part only which was fair. The winter comes and goes and then in late spring, the system again is not working, I ended up dealing with the general manager who investigated the problem and resolved my issue to my satisfaction. More

I have been doing business with IRA Nissan of Woburn since 2005 and can honestly say it has been a pleasure each and every time. The salesperson I mentioned above is professional, curteous and friendly. since 2005 and can honestly say it has been a pleasure each and every time. The salesperson I mentioned above is professional, curteous and friendly. Each time I go back for service I make it a point to say hi to Juanmy. I have had my Nissan Pathfinder service by other dealerships and they can never seem to find the issues I put the vehicle in for, so I then go back to IRA Nissan and and magically they correct it each and every time. I can't say enough of the dealership and the people associated with that dealership. In all I would and have recommended IRA Nissan of Woburn to others. More

I enjoyed working with Juanmy at Ira Nissan, Woburn. I had come prepared and he was able to address all the questions about the vehicle I was interested in. Additionally, we were able to work together to had come prepared and he was able to address all the questions about the vehicle I was interested in. Additionally, we were able to work together to arrive at a price I believe was fare, making the negotiating process fairly straightforward. I would recommend that Ira figure out a way to make their post-sale paperwork process a bit quicker. After agreeing on a price, it took over an hour to complete the transaction - mostly due to paperwork having to be organized by the business manager. Otherwise, it was a simple, straightforward, and relatively painless car buying experience. Great job, Ira of Woburn (esp. Juanmy!). More

When I originally stopped at IRA Nissan of Woburn it was to look at used vehicles not necessarily new ones. I was greeted by Belo Makhene, who listened intently to my expectations, which included my desire to look at used vehicles not necessarily new ones. I was greeted by Belo Makhene, who listened intently to my expectations, which included my desire to trade the vehicle I had (a 1998 Nissan Pathfinder). I found Mr Makhene very knowledgable, friendly, and able to answer every question I presented him. At some point in our discussions, Mr. Makhene made me aware of several advantages to considering a lease on a new vehicle. The points he brough out made sense to me and before long I decided to trust his judgement even further and decided to take advantage of the offer he made to obtain a new Nissan Murano for 39 month lease. I must say that even the process of making a final decision on the selling price of the vehicle went very well. I explained to Mr Makhene my budget requirements and he was able to stay within my limits in order to get me the vehicle I wanted. I was then introduced to Hank who was also very knowledgable and friendly to process all the appropriate forms and contracts. Again I was made aware of several advantages Nissan offers customers in purchasing extended and/or more in-depth warranties for new vehicles. I expressed a desire to add a remote stating device to my purchase and he quickly and efficiently made that possible. All in all I find myself limited when it comes to expressing how satisfied I am with my experience. If there is one thing I could say to sum up my entire experience I would say that I look forward to my future dealings with this dealership and would not hesitate to recommend them to friends. I hope Nissan recognizes what an asset it is to have such friendly and well qualified personel. It is truly an asset to Nissan. My new vehicle is everything I hoped it would be and a real pleasure to drive. Regards Edward B Collings Wakefield, MA More

Two days ago I bought a Nissan Versa 2010 from Ira Nissan in Woburn,MA. I was really surprised how smooth everything went. The sales person (Shawn Crowley), was very calm and professional. He wasn't pushy an in Woburn,MA. I was really surprised how smooth everything went. The sales person (Shawn Crowley), was very calm and professional. He wasn't pushy and I got to say, that it was my pleasure to work with him. I will definitely recommend Shawn and Ira Nissan (Woburn) to my friends. So with few words: deal completed in a good timely manner, excellent service, and also they gave me good price, very close to what I expected to pay. More