Back

Kelly Nissan of Woburn - Service Center

Woburn, MA

4.0
411 Reviews

411 Reviews of Kelly Nissan of Woburn - Service Center

Sort by
June 06, 2024

2ND time coming here for service both time Kelly Nissan was HORRIBLE - new $80,000 Titan needs new Transmission- NO HELP from service dept- NO CALLS - when I finally get a hold of the service rep NO HELP- More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Gerardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Excellent service, follow up, communication and extremely helpful and friendly service, sales teams and dealership. Thank you More

by Bzeeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Sicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Gerardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Kelly Nissan of Woburn responded

Thank you so much, Bzeeb! It is great to see that you had such a pleasant experience and Dan, Brianna, and Jesus all took excellent care of you. Please do not hesitate to reach out if there is anything else we can do for you!

April 14, 2024

Run far away! They will screw you over however they can. Very disappointed to say the least. More

by Bellaeste3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Alvarez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Kelly Nissan of Woburn responded

Bellaeste3, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to make this up to you. Please contact our service manager at (781) 835-3500 so we can make your experience a positive one.

March 04, 2024

Horrible and Rude: I bought my Sentra from Kelly Nissan in 2015 and have had good experiences, until now. I called in because of an issue I was having and could not have been treated more rudely by Briana. More

by mountainstronsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Gerardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Kelly Nissan of Woburn responded

We are sorry to learn about this, mountainstronsten. Please feel free to reach out to us directly at 781-835-3500 so we can look into this further. Thank you!

February 22, 2024

I just had my rogue serviced at Kelly Nissan today, Briana the service tech took the vehicle in for an oil change , tire rotation and wiper blades. I was very pleased with getting my vehicle ba More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Gerardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Kelly Nissan of Woburn responded

Joe, thank you for choosing Kelly Nissan of Woburn for your Rogue's service needs! We're delighted to hear that Brianna provided you with efficient and thorough service, completing your oil change, tire rotation, and wiper blade replacement in a timely manner. Your satisfaction is our priority, and we're glad we could meet your expectations. If there's anything else you need, please don't hesitate to reach out. We look forward to serving you again in the future!

February 17, 2024

Courtesy outstanding very friendly and make you feel at home favorite dealership they go the extra mile More

by Sheiladoucette05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Gerardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Kelly Nissan of Woburn responded

Thank you so much, Sheila! We are happy to see that you had the opportunity to work with Brianna and Jesus and they both made you feel so comfortable. We really appreciate you taking the time to share this with us - please do not hesitate to reach out if there is anything else we can do for you!

January 30, 2024

It’s always a great experience and Kelly Nissan in Stoneham mass. I am very confident and I believe they’re very honest what they let me know about my vehicle. Thank you, Herb. More

by herbster54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Kelly Nissan of Woburn responded

You are more than welcome, Herb! We're happy to see that you had the opportunity to work with Phi Phi and Jesus and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

January 22, 2024

The service department is absolutely horrible. AVOID at all costs, they are dishonest and don't stand behind their word or their work. More

by bondnj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Teyssedou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Gerardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Kelly Nissan of Woburn responded

We have reviewed are call logs and our database and have nobody in our system with this name and we have not had anyone call that was upset over the past few days. This review is not an accurate review of Kelly Nissan of Woburn, our staff or the outstanding level of services that provide.

January 17, 2024

I go to this dealership again and again because of their great customer service. Service advisor Jesus Alvarez is so friendly and very accommodating every time. More

by danteperinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Kelly Nissan of Woburn responded

We love to hear that, Dante! We are happy to know that Jesus continues to take excellent care of you and that you always have such a great experience! Thank you so much for your continued support!

January 16, 2024

I dropped my car late afternoon for an appointment the next day … they called just before closing and told me the car would be ready the next morning… everything was in good shape and helped with the coup More

by Kmalbert65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Kelly Nissan of Woburn responded

Thank you so much, Kmalbert65, for sharing your positive experience with us! We're pleased to hear that our team was able to efficiently service your vehicle, and we appreciate your acknowledgment of our efforts to provide the best savings through the coupon. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out!

1
...