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Kelly Nissan of Woburn - Service Center

Woburn, MA

4.0
410 Reviews

410 Reviews of Kelly Nissan of Woburn - Service Center

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November 20, 2015

Miscommunication I checked in for an oil change and needed price on tires before I decided to go ahead with replacing them. It took over an hour before anyone came to More

by TRICKBACK
Recommend Dealer
No
Employees Worked With
David Dennis
November 19, 2015

Cleaning up mu old cae Excellent service. My car looks brand new!! I giving it to a friend and he will be thrilled. Thank you Dylan for excellent service and for being so p More

by rmcpt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Gallagher
Dec 21, 2015 -

Kelly Nissan of Woburn responded

That's great to hear rmcpt. We are glad that your car looks brand new and that Dylan did an excellent job working with with you. Hope to see you again soon.

November 19, 2015

Great repair shop though I wish I didn't know them so well. My three year old Nissan rogue is in the shop constantly for one mechanical issue or another. It's incredibly annoying and expensive for a new car but More

by NissanRogue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dennis
Dec 23, 2015 -

Kelly Nissan of Woburn responded

Hi NissanRogue. We are sorry that your Rogue keeps making trips to the service department. However, we are pleased to know that the service staff are always there to work with you and repair any mechanical issues on your car. Again we are sorry to hear about your car and its constant repairs. Please let us know if there is anything else we can do to help.

November 19, 2015

New tire at kelly nissan woburn Great atmosphere, great customer service. Very knowledgeable about the parts and service I purchased. Car was finished in no time. Most dealers are he More

by MFERGS1919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Courtois
Dec 21, 2015 -

Kelly Nissan of Woburn responded

Thanks so much MFERGS1919! We are more than happy to provide you with great customer service. Happy to know that the service done on your car was easy and convenient. Thanks again.

November 18, 2015

Great experience The service I received at Kelly Nissan of Woburn was great. The service person was prompt in getting my car in, getting paperwork together and sendin More

by NANCEJANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dennis
Dec 21, 2015 -

Kelly Nissan of Woburn responded

We are glad that you had a great experience NANCEJANE. Happy to hear that the service you received was prompt and courteous. Hope to see you again soon!

November 18, 2015

Prompt courteous service . I came in for regular maintenance, sticker, wipers, tire rotation and an exhaust issue. When it was discovered that I would also need rear brakes i w More

by IMMECAHILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff
Dec 21, 2015 -

Kelly Nissan of Woburn responded

Hi IMMECAHILL, we are sorry to hear that you did not receive the free wash and vacuum that you were offered. We are more than happy to talk to the service department about the mishap and provide you with those services next time you come in. We appreciate hearing about the loaner vehicle that you were provided, we want to make your visits as convenient as possible. Again we apologize for the free wash and vacuum mishap, we hope that you will give us the opportunity to make it up to you.

November 16, 2015

Great experience Dylan explained what needed to be done and how much it would cost (on estimate) before the actual service. Very helpful, professional and quick (that' More

by PAMELA.UKPOMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Gallagher
Dec 21, 2015 -

Kelly Nissan of Woburn responded

That is great to hear Pamela! We are happy that Dylan was there to help explain everything to you. Thanks for sharing your experience with us.

November 13, 2015

Misc work Awesome job by David Dennis as usual. I dropped car off early before opening. I had front brakes changed and rotors shaved for first time. 65,000 mile More

by Rich Canney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dennis
Dec 21, 2015 -

Kelly Nissan of Woburn responded

Thank you Rich! It is great to hear what an awesome job Dave did. We are glad that he kept you informed throughout the entire service process. Thanks again Rich, we look forward to working with you again.

November 13, 2015

Awesomeness! Dave and his crew were amazing! The communication and service were outstanding. They made it easy for me by giving me a loaner car so that my daily li More

by DARIAPANNESI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Dennis
Dec 21, 2015 -

Kelly Nissan of Woburn responded

Hi Daria, thank you for your positive feedback. We appreciate hearing how great and informative Dave and the service department were. Pleased to know that a loaner car was provided for you, we are more than happy to make you visits as easy as possible!

November 12, 2015

a relief major attaboy to Dylan Gallagher I brought my car in after having it serviced at a Nissan dealership in Medford . after spending $1800.00 I still ha More

by RALPHZYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kouzoukas, Dylan Gallagher
Dec 21, 2015 -

Kelly Nissan of Woburn responded

We appreciate you taking the time to write your review Connie. Pleased to hear how attentive Dylan was with you and your car. We are happy that he was able to diagnose your car and have it all ready to go at your convenience. Thanks again for sharing with us Connie, please let us know if there is anything else we can do for you.

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