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290 Reviews of Kelly Volkswagen - Service Center
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Helpful March 28, 2024
Riley got me in and out in the same day. I had splash guards installed and they look and work wonderfully. Highly recommend this dealership I had splash guards installed and they look and work wonderfully. Highly recommend this dealership More
by ajk929
Employees Worked With
Riley
February 25, 2024
Christian did an outstanding job helping me with my issue. Gave me a loaner and corrected the issue….due to a message from VW, Had to come back for work and Christian even offered to pickup my car! Ver issue. Gave me a loaner and corrected the issue….due to a message from VW, Had to come back for work and Christian even offered to pickup my car! Very happy with Kelly’s service and dealing with Christian was a pleasure! Thanks again More
by kevinfennessy
Employees Worked With
Christian in service writer
February 15, 2024
I was sent to Kelly Volkswagen collision center following a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated my rental coverage since they had received an update from Kelly Collision saying that they hadn’t even ordered the necessary parts yet and needed at least another month. I called Kelly Collision and they told me this was all a mistake with my insurance, sending me back and forth playing a game of telephone. Kelly Collision finally said that there was just one part they were waiting on and everything else could be done at any time, so I picked up my incomplete car. Less than a week after I picked up the car, the A/C died. This was in the middle of the summer during a heat wave, so it was a big deal. I took the car in to the Kelly Honda service center. They repaired the AC only to have it fail again 2 days later. I spent the approximately $2000 over the next month making 4x return visits to the Kelly Honda service center. The service center swore this was an issue caused by the collision repair center, but they wouldn’t talk to each other. I finally had to track down Brian Kelly personally and get him to make his teams talk to each other. Fast forward 1.5 years and the replacement part has finally arrived (I had to call and ask whether they intended to ever finish my car before they found it). I am writing this while sitting at the collision center since their service reps are now saying that they can’t fully repair the car since there is “new collision damage”. This is not true. I have a camera on our driveway, so I know the car wasn’t hit while parked. I have a dash cam in the car connected to a backup battery and collision sensors, so I know it wasn’t hit while in transit or parked in a lot / on the street. What they pointed out to me was salt and gravel spray from driving in New England. This entire dealership chain is a farce. Stay away from them at all costs. More
by bmills
February 12, 2024
Great fast service today. Oil change, rotating tires and check engine issue less than an hour. Oil change, rotating tires and check engine issue less than an hour. More
by sami.jaber
Employees Worked With
February 10, 2024
Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms veterans appreciation beautiful people ladies cleanliness and great bathrooms More
by Stephenclancey
January 27, 2024
Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting. and support! Scheduling is easy and there is a comfortable area for waiting. More
by Ginaoconnor
Employees Worked With
January 27, 2024
Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. More
by ShootCloser
December 05, 2023
I brought my Jetta for service, as I usually do except for oil changes, about a month ago. While the repairs (tires, alignment oxygen sensor) were expensive I always trust them for good work. Especially R for oil changes, about a month ago. While the repairs (tires, alignment oxygen sensor) were expensive I always trust them for good work. Especially Reilly (whose picture I didn't see on the staff list, but I give him five stars). The only (minor) issue was a missing valve cap on one of my new tires. Brian Codagnone More
by Brian C
Employees Worked With
Reilly
