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Ken Ganley Ford Norton

Norton, OH

4.8
3,379 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,379 reviews

June 29, 2022

Everyone was very helpful and tended to our needs. Austin and Franco answered any questions we had, they are a great team! More

by k33n3rmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey
Jun 29, 2022 -

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Austin and Franco could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

June 29, 2022

Service dept treated me very well, prompt service. East drop off & pickup.. used my Fordpass & points without any issue. More

by DAVIDGREEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

June 29, 2022

U guys did the recall hopefully n strip my lug nut on my tire n never said nothing n when we went n bought new tires we always had to replace a whole wheel bearing thanks More

by Alicia
Recommend Dealer
No
Employees Worked With
Service
Jun 29, 2022 -

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to hear that you didn't have the best experience at our dealership. Would you mind sending us your full name and phone # so that we can look up your account and address your concerns. You can either reply here or email your info to JWheatley@GanleyAuto.com thanks!

Jul 01, 2022 -

Ken Ganley Ford Norton responded

Hello Alicia, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

June 28, 2022

Great service and a short wait time. Friendly service employees. Great experience overall. Outstanding! Thumbs up! More

by JCWILCOXIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 26, 2022

We bought out our lease and it was quick and easy. Franco had us in and out and no time. Very friendly staff. More

by dlshafer3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

June 25, 2022

Amazing people can't wait to enjoy my new explorer xlt. They explained everything in detail. If you are ever wantl or need a great experience in buying a vehicle you wouldn't go wrong dealing with their s More

by exployer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Pangburn
Jun 27, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 25, 2022

From start to finish everyone at Ganley has been very helpful and up front. Franco in the sales department made the process of purchasing my lease painless. And Fulton in the service department was great More

by bamotil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We look forward to your next visit! Take care!

June 24, 2022

Ashley is the best and being able to talk to a tech about my problem makes me know this is the dealership of my choice More

by Mudwheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley, service department. Should list these people first before sales
Jun 26, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

June 23, 2022

Very helpful people when making arrangements to buy and to get financial information set up before leaving. More

by rmrpunky
Friendliness
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We look forward to your next visit! Take care!

June 22, 2022

The service advisors were very nice and helpful. Also the work was done quickly and the process as a whole was nice and easy. More

by Bjaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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