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Ken Ganley Ford Norton

Norton, OH

4.8
3,140 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,140 reviews

September 01, 2021

Quick and easy did it through my phone and had a ride to go ready when I needed to leave. Great experience . Would recommend to others. More

by Williamsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

September 01, 2021

Tony was great to work with and made my purchase quick and easy. The dealership had all the paperwork ready and was very easy to do business with. More

by Ryanmitchellnick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Tony was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 31, 2021

Tom Stancil was fantastic in assisting me with the whole process from start to finish when ordering my new 2022 King Ranch. I’ve never had such an easy, pain free experience at a dealership. More

by CHET6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Ken Ganley Ford Norton responded

Thank you for your feedback on your recent visit to Ken Ganley Ford. We're glad to hear that Tom was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will enjoy your new truck!

August 31, 2021

I had only brought my truck to them. Durring on oil change they broke a guard. The next day when I noticed it I complained. I was told they didn’t touch it even though you have to to change the oil. It More

by Tylerruther614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some guy Josh I think
Sep 17, 2021 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience, Tyler, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your full name so that we can check our system and review your appointment? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 31, 2021

My family and I had a great experience with trading in, and purchasing another vehicle from Ken Ganeley Ford. Franco was a pleasure to deal with. I would recommend going here if you are looking to trade in More

by rakiec21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 31, 2021

Desmond was awesome! He was friendly and polite and joked around with me and my husband that it felt like we’ve known him forever. Desmond worked hard to get us the deal we wanted and we love our new Explore More

by R_FUQUA24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Neubert
Sep 01, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Desmond and Carly, and we hope you'll continue to enjoy your new Explorer!

August 30, 2021

Tony was great, very friendly, and did not attempt to push me into a vehicle. Highly recommend dealing with Tony for all purchases. Love the truck!! More

by Johnrnagurney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else.

Sep 07, 2021 -

Ken Ganley Ford Norton responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!

August 30, 2021

Mark/team in the truck service department was very helpful and professional when I took my new 2022 motorhome to them for a repair. I will definitely use them for service if needed! More

by deancampbell330
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark in truck services gets 5 stars
Aug 31, 2021 -

Ken Ganley Ford Norton responded

Thank you, Dean, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 07, 2021 -

Ken Ganley Ford Norton responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

August 27, 2021

I was disappointed about my tires. I'm still not convinced that they couldn't plug them. Also I ask them to fix a msg I keep getting about my visual screen needs cleaned and I am still getting that More

by DCHACK0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We privately messaged you asking for you to send us your contact information so we can learn more about your visit and address your concerns but we never heard back from you. We are sorry again to hear that you were disappointed & wish that we had the opportunity to address it for you. Thanks!

August 27, 2021

The dealership was clean and everyone was friendly. They treated us with respect.Made us feel at home.I will look there for my next car. More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Ken Ganley Ford Norton responded

Thank you, Phil! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Ken Ganley Ford.

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