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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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September 13, 2022

ALWAYS HAVE A GREAT EXPERIENCE AT GANLEY FORD. I HIGHLY RECOMMEND THIS DEALERSHIP. REPEAT CUSTOMER More

by CDOUGLAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 13, 2022

Said they would be charging me a couple hundred dollars for the service I needed because of unexpected problems and it ended up being almost half a grand more because of the parts being factory locked they More

by KYLEPOUNCEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fulton Benya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2022

Great to deal with. Moved my car from another dealership here and got the job done quickly and cheaper. Very helpful staff More

by Kristen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, Kristen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 10, 2022

Very courteous, very present, good work. Is there any need to say more when all went great More

by Orvandbec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2022

Victor Cucuz and the service team is fantastic! !! Very happy with my experience. Thank you for taking care of me. More

by Megabeth68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Megabeth68 responded

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Sep 04, 2022 -

Megabeth68 responded

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Sep 04, 2022 -

Megabeth68 responded

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Sep 04, 2022 -

Megabeth68 responded

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Sep 04, 2022 -

Megabeth68 responded

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Sep 06, 2022 -

Ken Ganley Ford Norton responded

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September 04, 2022

Paul was very attentive to what my truck needed. He was a pleasure to work with. More

by raisingarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

Sep 06, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

I was completely happy with my last service visit. Staff was friendly and completed my car in a timely manner. It was quite pricey. More

by PAULS949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton, Paul, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Sep 06, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

Dealer performed pcm update for engine shutter while I waited on vehicle. It did take care of the problem. Service advisor kept me informed. Service manager followed up days later and was very professiona More

by Justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Sep 07, 2022 -

Ken Ganley Ford Norton responded

Hi Justin, thank you for taking the time to speak with our Service Manager John today. We apologize for any miscommunication! We hope that you will keep us in mind in the future for any of your vehicle or service needs!

September 02, 2022

Great customer service and top notch work performed Scott the main guy that gets it done More

by KEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Ken Ganley Ford Norton responded

Kevin, thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

August 30, 2022

They went above and beyond. Ended up an insurance claim and they handled everything. Got my car back quicker than anticipated. More

by KAYGRAHAM79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

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