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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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August 30, 2021

Mark/team in the truck service department was very helpful and professional when I took my new 2022 motorhome to them for a repair. I will definitely use them for service if needed! More

by deancampbell330
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark in truck services gets 5 stars
Aug 31, 2021 -

Ken Ganley Ford Norton responded

Thank you, Dean, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 07, 2021 -

Ken Ganley Ford Norton responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

August 27, 2021

I was disappointed about my tires. I'm still not convinced that they couldn't plug them. Also I ask them to fix a msg I keep getting about my visual screen needs cleaned and I am still getting that More

by DCHACK0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We privately messaged you asking for you to send us your contact information so we can learn more about your visit and address your concerns but we never heard back from you. We are sorry again to hear that you were disappointed & wish that we had the opportunity to address it for you. Thanks!

August 24, 2021

It is easy to schedule a service appointment at this dealership. The waiting area is clean and setup for social distancing. The service is quick and courteous. More

by KRGTMILLER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Aug 24, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 24, 2021

The service department was very helpful and informative. And always let me know what was going on. I was very pleased with there service and their staff More

by dkinzer27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Aug 25, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! We look forward to your next visit!

August 20, 2021

Paul was great to work with handled everything and kept me informed. Had my car serviced and then brought my daughters car and got them both done quickly. Thank you More

by BRIANAPRIL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 23, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Paul and the rest of our team, and we look forward to working with you again.

Aug 25, 2021 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2021

They took care of my recall in a timely manner. Very satisfied. Now they have my Lincoln MKZ to see what’s wrong with it. More

by JOYR922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew, Paul Asano
Aug 23, 2021 -

Ken Ganley Ford Norton responded

It's great to hear, Joy, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

Aug 25, 2021 -

Ken Ganley Ford Norton responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ganley Ford Barberton. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 19, 2021

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Aug 19, 2021 -

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 19, 2021

We bought our 2011 fusion here, + have had it serviced + had all recalls done here. I have always been treated courteously + with respect. I keep coming back. More

by bhysinger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

August 18, 2021

Great service from Paul & service guys. Always comfortable going back to them. Have bought 3 cars here, will always give them first shot at my business More

by Kckraft13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Aug 18, 2021 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford. We look forward to continuing to have you as one of our valued customers.

Aug 25, 2021 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2021

Very friendly and great service. Got me in and out on time. I would recommend them. Talked to the service tech and he was very knowledgeable about my RV. More

by Scott 21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business, Scott. We appreciate you taking the time to leave us this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for helping to spread the word about us. We're here for you anytime.

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