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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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July 23, 2020

Good friendly service and scheduling was easy to get appointment. I am pleased with recommendations of what was needed to keep my vehicle working at an optimal level. More

by bakerjm
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 22, 2020

Helpful and courteous I scheduled my new RV for its first PM and they accommodated me dropping off early. Mark in truck service called to confirm the service I wanted and c More

by Hugh the RV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 24, 2020 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2020

Paul was excellent! We took our Ford in and he was able to repair it under the warranty within one day. He was courteous, understanding, and went above and beyond to take care of our needs. More

by vandyke7893
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 21, 2020 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Paul here at Ganley Ford.

July 21, 2020

Got me in immediately on a Saturday was very courteous service Will definitely recommend they did a great job on our car! You will definitely get our business from now on More

by Phillip
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jul 22, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience, Philip, with Ganley Ford. We appreciate your business and hope to see you again soon!

July 20, 2020

Work with me to resolve the problem because while I was there it didn’t act up until later and they were able to correct the problem More

by jhnsnalfrd
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 19, 2020

Excellent service from Scott. He provided detailed explanations of service required and outlined solutions for each.one. I would recommend Scott to family and friends. More

by Q
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Scott in our service department! We look forward to sharing your compliments with him and the rest of our service team and don't hesitate to let us know if we can be of further assistance.

July 18, 2020

Excellent staff excellent service you have in your service department. Very fair pricing and will return next time I need service done to my vehicle. More

by ROB
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Ken Ganley Ford Norton responded

Thank you so much, Rob, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

July 17, 2020

I love ganley. Have been coming for service for over 10 years. Thanks ganley!! I always get awesome service. I recommend you to my friends and family. More

by Kellyrice916
Recommend Dealer
Yes
Employees Worked With
John Asano
Jul 18, 2020 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

July 17, 2020

Very high price. Think twice about going back there. Service wasn't bad. Cost 623.00 to have a starter replace. Average cost is 250.00 to 315.00. More

by damhunting3
Recommend Dealer
No
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Ken Ganley Ford Norton responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

July 17, 2020

VERY GOOD HELPFULL AND FRIENDLY STAFF, CONVIENT HOURS, PRICES REASONABLE, QUICK SERVICE, IN AND OUT WITH A FREE CAR WASH. HAD NO PROBLEMS AT ALL. I'LL BE BAC More

by tbyers4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Adrian
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Jul 18, 2020 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

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