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Ken Ganley Ford Parma
Parma, OH
2,205 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,206 reviews
September 01, 2015
Ganley Ford West, a great place to do business. My wife and I had a great salesman, Scott, help us with a truck lease. We both were very satisfied with all the personal at Ganley West. I will be b My wife and I had a great salesman, Scott, help us with a truck lease. We both were very satisfied with all the personal at Ganley West. I will be back, and I will continue to do business with this dealership. More
by JOE B 4 FORD TRUCKS
Employees Worked With
Scott Frye
Helpful September 01, 2015
I love my new car Alec was amazing he want over everything and got us what we wanted very Appreciated everyone working there were amazing and what beyond to get us a ca Alec was amazing he want over everything and got us what we wanted very Appreciated everyone working there were amazing and what beyond to get us a car More
by carm1982
Employees Worked With
Alec White
August 26, 2015
Happy Happy Don't mess with the rest. Go to the best.. Ganley Ford. 3rd new car from there and it won't be the last. Alec was great there wasn't any pressure sale Don't mess with the rest. Go to the best.. Ganley Ford. 3rd new car from there and it won't be the last. Alec was great there wasn't any pressure sales tactics just what can we do for you to make you happy. A1 dealership More
by joneshappy
Employees Worked With
Anthony Salib, Alec White
August 17, 2015
NEVER AGAIN!!!!!!!!!!!!! I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at 3:05pm. Even though I had an appointment, I had financing, and the only thing to do was negotiate a price, I didn't leave the dealership until almost 9pm. Then, by the time the truck was done in prep and I was taking delivery, it became clear that none of the steering wheel controls worked. This of course meant that I had to bring the truck back and that led to bringing it back again because the module was no good and one needed to be ordered. In addition, part of my sales deal was that I was to be extended a 10% discount on an accessory purchase. However, I was never extended that 10% and I came to learn from the parts guys while waiting for service to be completed that anyone who buys a vehicle automatically gets a 10% discount, which meant I was totally deceived. Then, I was contacted by my sales lady and she told me that I was being sent a gas card for all of my inconvenience. At that point, I asked how I can shut off (permanently) the auto start/stop feature which I never knew about or was told about. Her first response was to copy the owners manual and send it to me, which was the exact opposite of what I requested. Well, after two weeks of waiting, I let it be known that I did not get the gas card and I was not given the information that I asked for, which finally pushed me to say that I was not happy and will not ever buy from Ganley or this sales lady again. Apparently, this must've lowered the service level even further because it's been almost 3 months and I still have not received the gas card (I assume I never will), and the only info on the auto start/stop that I was given was "I can only tell you what the mfg allows us to as a dealership". Thus, I'm stuck with this stupid and annoying auto start/stop which I didn't even know was on the truck. Bottom line....out of all the vehicle that I have bought over the years, I've never had such a bad experience. Unfortunately, I still have to go to this place because I bought the service package, but so far the service dept has been pretty good. I truly hope nobody else has to experience this type of garbage. As for me, this was enough to convince me to never buy here again. Last, I assume the dealership will read this and may consider contacting me. I would advise against it. You will not like the response that you will get from me. More
by ganleyhater
Employees Worked With
August 15, 2015
New car We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his driving privileges restored. The dealership has been wonderful to work with. We are so excited to have my husband driving again and Ganley made the car piece easy for us. More
by mrtpo1
August 11, 2015
such great accommodating people Katrina Harper personally went out of her way to make me feel wonderful. I don't care what she's selling, Id send anyone to buy it from her! Katrina Harper personally went out of her way to make me feel wonderful. I don't care what she's selling, Id send anyone to buy it from her! More
by Erica Hannah
Employees Worked With
Katrina Harper
July 20, 2015
Outstanding Katrina Harper did an amazing job. Very professional and got me what I wanted at the end of the day. I would definitely recommend Katrina to everyone Katrina Harper did an amazing job. Very professional and got me what I wanted at the end of the day. I would definitely recommend Katrina to everyone I know!! More
by RyRitch216
Employees Worked With
Katrina Harper
June 30, 2015
Low ball pricing, Bait and Switch Not an uncommon practice at your dealership. I have heard from others that Ganley dealerships have questionable sales techniques. I will never even Not an uncommon practice at your dealership. I have heard from others that Ganley dealerships have questionable sales techniques. I will never even consider a Ganley dealership in the future. There is too much good competition in the market for consumers to have to put up with this type of establishment. More
by Toyota Owner since Ganley low xxxxx their pricing
Employees Worked With
George Banaska
June 30, 2015
Love my new car:) Highly recommend:) At firt, they had difficulty locating the car I wanted, but then went above and beyond to get me the car I wanted and also to meet hte price that was At firt, they had difficulty locating the car I wanted, but then went above and beyond to get me the car I wanted and also to meet hte price that was most affordable for me. I am so glad that I decided to go with them in the end because I really am beyond happy with my car and that is more affordable. I would highly recommend this dealer because they will treat you with respect and go above and beyond to make you happy! More
by JMount45
Employees Worked With
Traci Sapienza in Fiance, Mike Hamilton, Ed Schurdell
June 23, 2015
My New, Used Car Experience Very knowledgeable, kind, trusting and helpful. I would definitely buy from this dealership again. Everyone was friendly and accepted and understood Very knowledgeable, kind, trusting and helpful. I would definitely buy from this dealership again. Everyone was friendly and accepted and understood my needs for this specific vehicle. More
by pickles
Employees Worked With
Ruth in finance
