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Ken Ganley Ford Parma
Parma, OH
2,229 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,229 reviews
September 29, 2015
Great people Many organizations talk about customer service and going the extra mile to assist their customers. These fine people Live it and practice it. First ti Many organizations talk about customer service and going the extra mile to assist their customers. These fine people Live it and practice it. First time or repeat customer they treat you the same. More
by Escapeken53
Employees Worked With
Everyone in financing used car sales the whole organization, Katrina Harper
Helpful September 18, 2015
Easy Peasy Everyone was so kind and helpful - the process itself is exhausting, they made it enjoyable. I told them what I was looking for - they were able to me Everyone was so kind and helpful - the process itself is exhausting, they made it enjoyable. I told them what I was looking for - they were able to meet my needs without games. Ed was very helpful - from helping me pick the escape, working the numbers with Mike, updating my insurance and advising what to expect with finance. Excellent experience. More
by Dawn
Employees Worked With
Mike Hamilton, Ed Schurdell
September 02, 2015
Great Job Ed!!! Ed did a wonderful job...I purchased an Edge and Ed spent as much time as I needed going over all the features in the car, which was a lot!!!! During Ed did a wonderful job...I purchased an Edge and Ed spent as much time as I needed going over all the features in the car, which was a lot!!!! During the entire process, Ed explained everything I wanted to know, did not rush me or pressure me, helped me decide which features to get on the car and I am very pleased with my choices....thanks Ed, you are the best. Also, thanks to the entire team at Ganley! Sandi Byrne More
by sandi
Employees Worked With
Ed Schurdell
September 01, 2015
Ganley Ford West, a great place to do business. My wife and I had a great salesman, Scott, help us with a truck lease. We both were very satisfied with all the personal at Ganley West. I will be b My wife and I had a great salesman, Scott, help us with a truck lease. We both were very satisfied with all the personal at Ganley West. I will be back, and I will continue to do business with this dealership. More
by JOE B 4 FORD TRUCKS
Employees Worked With
Scott Frye
September 01, 2015
I love my new car Alec was amazing he want over everything and got us what we wanted very Appreciated everyone working there were amazing and what beyond to get us a ca Alec was amazing he want over everything and got us what we wanted very Appreciated everyone working there were amazing and what beyond to get us a car More
by carm1982
Employees Worked With
Alec White
August 26, 2015
Happy Happy Don't mess with the rest. Go to the best.. Ganley Ford. 3rd new car from there and it won't be the last. Alec was great there wasn't any pressure sale Don't mess with the rest. Go to the best.. Ganley Ford. 3rd new car from there and it won't be the last. Alec was great there wasn't any pressure sales tactics just what can we do for you to make you happy. A1 dealership More
by joneshappy
Employees Worked With
Anthony Salib, Alec White
August 17, 2015
NEVER AGAIN!!!!!!!!!!!!! I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at 3:05pm. Even though I had an appointment, I had financing, and the only thing to do was negotiate a price, I didn't leave the dealership until almost 9pm. Then, by the time the truck was done in prep and I was taking delivery, it became clear that none of the steering wheel controls worked. This of course meant that I had to bring the truck back and that led to bringing it back again because the module was no good and one needed to be ordered. In addition, part of my sales deal was that I was to be extended a 10% discount on an accessory purchase. However, I was never extended that 10% and I came to learn from the parts guys while waiting for service to be completed that anyone who buys a vehicle automatically gets a 10% discount, which meant I was totally deceived. Then, I was contacted by my sales lady and she told me that I was being sent a gas card for all of my inconvenience. At that point, I asked how I can shut off (permanently) the auto start/stop feature which I never knew about or was told about. Her first response was to copy the owners manual and send it to me, which was the exact opposite of what I requested. Well, after two weeks of waiting, I let it be known that I did not get the gas card and I was not given the information that I asked for, which finally pushed me to say that I was not happy and will not ever buy from Ganley or this sales lady again. Apparently, this must've lowered the service level even further because it's been almost 3 months and I still have not received the gas card (I assume I never will), and the only info on the auto start/stop that I was given was "I can only tell you what the mfg allows us to as a dealership". Thus, I'm stuck with this stupid and annoying auto start/stop which I didn't even know was on the truck. Bottom line....out of all the vehicle that I have bought over the years, I've never had such a bad experience. Unfortunately, I still have to go to this place because I bought the service package, but so far the service dept has been pretty good. I truly hope nobody else has to experience this type of garbage. As for me, this was enough to convince me to never buy here again. Last, I assume the dealership will read this and may consider contacting me. I would advise against it. You will not like the response that you will get from me. More
by ganleyhater
Employees Worked With
August 15, 2015
New car We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his driving privileges restored. The dealership has been wonderful to work with. We are so excited to have my husband driving again and Ganley made the car piece easy for us. More
by mrtpo1
August 11, 2015
such great accommodating people Katrina Harper personally went out of her way to make me feel wonderful. I don't care what she's selling, Id send anyone to buy it from her! Katrina Harper personally went out of her way to make me feel wonderful. I don't care what she's selling, Id send anyone to buy it from her! More
by Erica Hannah
Employees Worked With
Katrina Harper
July 20, 2015
Outstanding Katrina Harper did an amazing job. Very professional and got me what I wanted at the end of the day. I would definitely recommend Katrina to everyone Katrina Harper did an amazing job. Very professional and got me what I wanted at the end of the day. I would definitely recommend Katrina to everyone I know!! More
by RyRitch216
Employees Worked With
Katrina Harper
