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Ken Ganley Ford Parma
Parma, OH
3,308 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,308 reviews
June 11, 2022
Made appointment for service on my van and you didn't have enough time to do it. This was the second time I made an appointment for the same thing. Now I've got to wait till Monday for a diagnosis on M have enough time to do it. This was the second time I made an appointment for the same thing. Now I've got to wait till Monday for a diagnosis on My van and no van this weekend! You wanted me to pick it up so I can have it for the weekend! But then I'll be back to the same position that I was in before the drop off and no service. More
by Jace
Verified CustomerEmployees Worked With
June 10, 2022
Great communication and support from Dave and the customer service from the service department. Dave and customer support team went above and beyond, putting in extra time to make sure my work was c customer service from the service department. Dave and customer support team went above and beyond, putting in extra time to make sure my work was completed thoroughly amidst some external roadblocks. The dedication, support, and service was excellent. Thank you! More
by Mdmcglynn
June 09, 2022
Scheduled appt. Week in advance. Car was not looked at the whole day and not even next morning. Excuses from the rep. Extremely poor customer service. I even asked f Week in advance. Car was not looked at the whole day and not even next morning. Excuses from the rep. Extremely poor customer service. I even asked for price on a set of tires. He didn’t even call me with a price! More
by Reneern1959
June 08, 2022
The service I received for my 2015 mustang GT was absolutely great I have had it there twice for two different issues and both times the car issues were fixed perfectly Would highly recommend to fa absolutely great I have had it there twice for two different issues and both times the car issues were fixed perfectly Would highly recommend to family and friends thanks Matt for all your assistance in creating my new key More
by Balihai4427
Employees Worked With
June 08, 2022
Friendly customer service. My car has been working great since I purchased it. I come in every 6 month for an oil change. They always do a great job. My car has been working great since I purchased it. I come in every 6 month for an oil change. They always do a great job. More
by Mcalycia1128
June 04, 2022
I was well taken care of when turning in my lease. Wish I had known about this dealership sooner. Hope to do some leasing from them down the road. Wish I had known about this dealership sooner. Hope to do some leasing from them down the road. More
by Penny2021
June 04, 2022
Nice atmosphere and finally fond a bronco I love and enjoy. Thank you for my new car. enjoy. Thank you for my new car. More
by nandgtrucking
June 02, 2022
The staff was very helpful & knowledgeable I felt no pressure & they helped me find a fit for my budget & were very patient & kind. pressure & they helped me find a fit for my budget & were very patient & kind. More
by sucrose888
