Ken Ganley Ford Parma

Nick in the service department was evcellant as I received my 20m checkup..From start to finish..He kept me informed and thanked me choosing Genley Ford West.. received my 20m checkup..From start to finish..He kept me informed and thanked me choosing Genley Ford West.. More

I'm worried and sad because this dealership is not the same like before under another administration. Before they treat us with respect and consideration, the boss send to someone to peak up the client at same like before under another administration. Before they treat us with respect and consideration, the boss send to someone to peak up the client at home. The repairs was not to expensive, etc., etc. I changed the Starter to my truck and they charged me $. 488.00. I'm disagree. I'm older costumer, and let me tell you, this is the last time. I was checking the price out side and was very cheap. About 8 month ago they changed the Radiator to my truck and still making a lot noise, they tried to fixed but still the same, so that's I'm living, I don't know if you care, but I'm sure you going to lost more costumers...... More

My TCM went out on Thursday night. I called Jeremy at Hanley Ford and he was honest and said that he would try to look at my vehicle Friday but it probably wouldn't be until Monday before it could be ser Hanley Ford and he was honest and said that he would try to look at my vehicle Friday but it probably wouldn't be until Monday before it could be serviced. True to his word the car was serviced repaired and all safety recalls were also completed. Everything was covered by Ford and my technician Mike was thorough in explaining what was repaired as well as what might need service soon. Great experience. More

Most honest service department I have ever dealt with. Service is very competent, and there is no overcharging. Staff is friendly and they explain all the work they do. Very satisfied. Service is very competent, and there is no overcharging. Staff is friendly and they explain all the work they do. Very satisfied. More

Service was great! Found something in my price range that fit our needs. They are organized, helpful, and efficient. Thank you very much! Love my new explorer! fit our needs. They are organized, helpful, and efficient. Thank you very much! Love my new explorer! More

Fantastic people working for the customer. They are always trying to get the customer the best possible deal for both their trade and the new car they want. always trying to get the customer the best possible deal for both their trade and the new car they want. More

Service department always gives excellent service. The service prices were reasonable. Technician explained the work done and escorted me to his area to complete the transaction. Very convenient. service prices were reasonable. Technician explained the work done and escorted me to his area to complete the transaction. Very convenient. More

Good service police people Nick handled my claim quickly I did not have to do anything other than bring my car up get it fixed I did not have to do anything other than bring my car up get it fixed More

The service was very good . Didn’t have to wait that long with that being my choice . They even washed my vehicle too . They did a great job long with that being my choice . They even washed my vehicle too . They did a great job More

2 times in 9 months had to wait 7 to 12 days to get car repaired. Took 4 days before it was even looked at repaired. Took 4 days before it was even looked at More