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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,329 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,329 reviews

July 02, 2020

Service department always gives excellent service. The service prices were reasonable. Technician explained the work done and escorted me to his area to complete the transaction. Very convenient. More

by KEELBIGD
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
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Jul 03, 2020 -

Ken Ganley Ford Parma responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Nicholas here at Ganley Ford West.

July 02, 2020

Good service police people Nick handled my claim quickly I did not have to do anything other than bring my car up get it fixed More

by CKERFONTA
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jul 03, 2020 -

Ken Ganley Ford Parma responded

Hello, Thanks for sharing your thoughts about your experience working with Nick here at Ganley Ford West. We appreciate your business and hope to see you again soon!

July 02, 2020

The service was very good . Didn’t have to wait that long with that being my choice . They even washed my vehicle too . They did a great job More

by Dollcraft0314
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
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Jul 03, 2020 -

Ken Ganley Ford Parma responded

Hello, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Ashley was able to help, and we hope to see you again!

July 02, 2020

Fantastic people working for the customer. They are always trying to get the customer the best possible deal for both their trade and the new car they want. More

by jrblack
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Ferriuta
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Jul 03, 2020 -

Ken Ganley Ford Parma responded

JR, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear C.J, Tom, and our team delivered such a great experience!

July 01, 2020

Last minute scheduling for the Works I called Service and Nicholas scheduled me right in for Saturday morning as I was taking a last minute trip and did not want to travel until my SUV ha More

by CARLA.WINTERS58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown, Daniel Walker, Nick Seminatore
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Jul 03, 2020 -

Ken Ganley Ford Parma responded

Carla, Thank you for the kind words for Nicholas and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

July 01, 2020

2 times in 9 months had to wait 7 to 12 days to get car repaired. Took 4 days before it was even looked at More

by Ddt111
Recommend Dealer
No
Employees Worked With
Nick Seminatore
Report | Print
Jul 18, 2020 -

Ken Ganley Ford Parma responded

We are sorry to hear that your service experience wasn't up to par. We look forward to speaking with you and hopefully come up with something to turn this around for you.

July 01, 2020

The Dealership is outstanding and is always clean. Service is always good and honest. Well trained and very trustworthy. This is my first Truck here and will always be coming back for more vehicles. More

by johnszelenyi
Recommend Dealer
Yes
Employees Worked With
Jeremy Machacek
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Jul 03, 2020 -

Ken Ganley Ford Parma responded

John, Thank you for your business and this review. We're happy to hear Jeremy and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2020

I was completely satisfiedEverything was done on time in a good manner friendly as I requested easy appointment schedule done quickly with ford service professionals More

by dw1985611
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jul 01, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 30, 2020

Wonderful service. The gentlemen I worked with were detail oriented, professional and answered all of my questions thoroughly. Will be recommending to friends and family. More

by Aileen Klauer
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker
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Jul 01, 2020 -

Ken Ganley Ford Parma responded

Thank you, Aileen, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2020

My visit on Saturday went very well. The gentleman was very honest with me like always. Thank you for help. See you all next time. More

by ELDERJANPETERSON
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jul 01, 2020 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

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