Ken Ganley Ford Parma

Best Experience Ever I had the distinct pleasure of working with Matt Stringer who orchestrated getting us the perfect vehicle with almost no wasted time and aggravation. I had the distinct pleasure of working with Matt Stringer who orchestrated getting us the perfect vehicle with almost no wasted time and aggravation. I had found and idea of what I wanted, and Matt found me EXACTLY what I wanted. He had it shipped in. When it arrived, lacking a few things that it was advertised to have, Matt went out of his way to make sure that everything that was missing was installed at no cost to us. He even gave us a courtesy car while they did the work. William Craft was a relatively new Sales Associate and was an absolute joy to work with. He was friendly and personable. He made the wait a breeze...it was almost like sitting and talking with an old friend. I had my almost 6 year old with me when I bought my car, and William took him to look at sports cars while I chatted with the Sales Manager. My son had fun, and I had a NO pressure buying experience. I loved the experience at Ganely Ford West so much that I brought one of my best friends back the following week to purchase a car. Although I didn't get to work with Scott Engle when I purchased my vehicle, I was there when he worked with my friend. He was fantastic. He explained some tricks in financing and making payments to cut back how much interest is paid. He was personable and took the time to really explain things in a way that A. made sense, and B wasn't pushy. He was informative and easy to work with. I cannot recommend this dealership enough. More

Rob and Sherry in service should be reprimanded Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being r Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being reported nationally about the potential of stereering wheel coming off due to a short screw in steering column. Sherry was nasty and tried to lie and say it wasn't for 2018 Fusion. Ended up speaking to service mgs Rob, and he was non chalant and saying there was nothing they could do and made no effort to at least order the part to satisfy the recall. I expressed concern about driving a vehicle where potentially the steering wheel can come off in my hands while I'm dropping my 6yr old son off to school and he could basically careless. Guess somewhere along the way, someone forgot to tell them these are customer service positions as well. We got a nice car, but with all the issues we've had with Sales and now Service, almost wish we bought it from another dealership. More

Great service Matt Stringer and The Car Daddy were fantastic! They provided my husband and I with great options, were honest, and we walked away super happy. Matt Stringer and The Car Daddy were fantastic! They provided my husband and I with great options, were honest, and we walked away super happy. More

THe beat Marvin Lewis is a great guy I will recommend him to anybody that’s liking for a car he’s grant at what he does and I’m glad to besiness wit him any ti Marvin Lewis is a great guy I will recommend him to anybody that’s liking for a car he’s grant at what he does and I’m glad to besiness wit him any time I’m looking to by a vehicle More

Great experience!! Looking for a new car can be over whelming, however my experience was great!. All my question were answered and I learned alot. Marvin was knowledgeab Looking for a new car can be over whelming, however my experience was great!. All my question were answered and I learned alot. Marvin was knowledgeable which made it easy I will definitely recommend to my friends and family. More

Best service ever! While buying my first new car I was shown the best service from the Finance guy at Ganley. Marvin really explained every part of my finance package an While buying my first new car I was shown the best service from the Finance guy at Ganley. Marvin really explained every part of my finance package and how everything worked. I really appreciate his honesty and vast knowledge base of finance. I will definitely be recommending and coming back to Ganley More

Great Customer Service I walked in the dealership to inquire about a few cars that I might be interested in. My sales rep Marvin "Cardaddy" Lewis was very knowledgeable abou I walked in the dealership to inquire about a few cars that I might be interested in. My sales rep Marvin "Cardaddy" Lewis was very knowledgeable about each vehicle and also made suggestions as to which vehicle may be best for myself and my family. His customer service skills were emaculent. More

What a great experience!!! Marvin or "thecardaddy", was great. He valued my time, listened to what I wanted and made my car buying experience great!. I would highly recommend th Marvin or "thecardaddy", was great. He valued my time, listened to what I wanted and made my car buying experience great!. I would highly recommend that you go and check him out for all of your car buying needs. More

It was good experience. It was great experience overall. Angelica helped me out and explained everything very well for me. I will recommended others to work with her in the f It was great experience overall. Angelica helped me out and explained everything very well for me. I will recommended others to work with her in the future. More

Great experience at Ganley Ford West Ganley Ford West in Cleveland, Ohio really did try to make my experience as a buyer as easy as possible. Thanks to my salesman, Mark Rezzano I was abl Ganley Ford West in Cleveland, Ohio really did try to make my experience as a buyer as easy as possible. Thanks to my salesman, Mark Rezzano I was able to travel over 7 hours from NJ to Ohio to make this deal happen. I know people have a hard time trusting others, especially over greater distances and trust me I’ve had my own bad experiences with some dealers over the years, but Mark did pull through in the end and allow me to see there are some decent people still left in this buisness! If you ever happen to go to this dealership I highly recommend asking to deal with Mark Rezzano. More