Ken Ganley Ford Parma

Pam and Robert were awesome. They were honest and responsive. They made the whole car using experience a lot easier. They were a big help. responsive. They made the whole car using experience a lot easier. They were a big help. More

Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More

The salesmen were friendly and treated us with respect. Thanks for making us feel welcome and for all your hard work Greg , Mark and Alex Cooke ! I would highly recommend Ganley Ford to all my friends an Thanks for making us feel welcome and for all your hard work Greg , Mark and Alex Cooke ! I would highly recommend Ganley Ford to all my friends and family! More

Excellent service and customer-focused staffCar serviced Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs more work More

DEALER MADE A GREAT EFFORT I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Es I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Escape which I have had many problems with thus far. Not sure if the issue is resolved yet as I have only had the car back for 1 day. However, I would most definitely recommend Ganley Ford for service. Though they were keeping my car to service SYNC when my car was returned to me it was clean and had a full tank of Gas. I could tell that they had also cleaned the inside of my car as well. I really appreciate all the fact that you took the time to show you cared about your customer and your presentation to your customer. Ganley Ford is only the dealer not the make of SYNC. Though they took the time to service SYNC and I appreciate it. If I have any more problems with SYNC I will definitely reach out to FORD CORPORATE since this is their product not Ganley's.. As for service from Ganley Ford, I did absolutley receive good service. Thank you More

2017 Ford Explorer Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. More

Awesome vehicle- awesome customer service. First Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love my Ford SUV! More

Transmission issue under Ford warranty Nick in the Service department is one of the best I've run across in my 35 years of owning cars/trucks. Ganley Ford West is an outstanding dealership Nick in the Service department is one of the best I've run across in my 35 years of owning cars/trucks. Ganley Ford West is an outstanding dealership and one I've recommended to my friends. This isn't my first interaction with Ganley Ford West when it comes to recalls or warranty issues. Each time my experience has exceeded expectations. Very trustworthy and fair! Thanks! More

Great service all the time and in and out in no time at all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here More

The service department is outstanding.....BUT Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal near the end of my second consecutive lease from Ganley Ford West. There were still two months remaining on my contract. As part of the new lease....and my third consecutive lease with my "trusted friends" (who comes back 3 times if you aren't trusted?) I was required to fulfill my previous lease and AND PAY FOR THE TWO MONTHS I WASN'T USING!!!!!! HERE'S THE FROSTING ON THE CAKE!!!!! SSo a customer I had referred to you came back several months later for his first renewal lease....a second time customer I referred to you and he came back FIVE MONTHS EARLY..... and his five months were .... forgiven? absorbed? erased? I don't know or understand. Well maybe it was this....he shopped around and did find a better deal and brought it to you? Is that the magic formula???? Well you already have the money for my next deal! Congratulations! But there isn't going to be one....with you unless you want to revisit the old transaction and acknowledge my loyalty! And certainly no more referrals. That was a Big Mistake. You can see WHY I am angry???. You just took full advantage of me. I am soooo disappointed. I'm guessing that you probably won't respond to this because I've responded to all your requests for feedback and sometimes I asked questions.....No Followup Whatsoever. I set the bar real low for you. I understand not to expect much except from your incredible service department who bends over backward to help me with anything and everything. If you want to retain me you'll call me or email me or text me or preferably ALL THREE. Waiting....waiting...waiting.... More