Ken Ganley Ford Parma - Service Center

I've taken my truck in for service and can't get any calls back on parts. Tried several times and get no help. Very disappointed. calls back on parts. Tried several times and get no help. Very disappointed. More

Great service, especially with George. He was thoughtful, knowledgeable and professional. I highly recommend to all. He was thoughtful, knowledgeable and professional. I highly recommend to all. More

Got me in quickly. No waiting In and out Good work! Friendly, professional staff Thanks! No waiting In and out Good work! Friendly, professional staff Thanks! More

The customer service was great and they fixed my vehicle very fast , i appreciate you guys ! very fast , i appreciate you guys ! More

They assisted with my part issues and wheel alignment. When there were issues with my warranty , they helped figure it out and get my reimbursement. When there were issues with my warranty , they helped figure it out and get my reimbursement. More

Carley and service team top notch excellent. I was working with another dealership and with no return call after calling every othe day for 2 weeks I reached out to ganley west. Carley got me i I was working with another dealership and with no return call after calling every othe day for 2 weeks I reached out to ganley west. Carley got me in right away. Team diagnosed my cars issue and fixed right away. manager and mechanic also excellent professional knowledgeable made me feel at home Will take my 2016 mustang gt no where else moving forward! Keep up the great work! If you can’t give your team a raise treat them to a pizza party! Thank you again More

Nice people, friendly. will return.great location.love my Ford products. Reliable cars. Will buy more Fords. will return.great location.love my Ford products. Reliable cars. Will buy more Fords. More

They were great. Had to have a transmission wiring harness replaced and they had it fixed in a day. They took photos and did great documentation for insurance purpose Had to have a transmission wiring harness replaced and they had it fixed in a day. They took photos and did great documentation for insurance purposes. The service rep I worked with was Ken. While I don't want to dock them a score I was slightly disappointed they did have a loaner vehicle, but they do offer a shuttle service. More

I called on a Monday to make an appointment for Friday everything went fine thank you everything went fine thank you More

Not a trustworthy experience with service department, not treated with respect, had to fight for a warranty issue treated with respect, had to fight for a warranty issue More