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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,842 Reviews
Call Service Center (888) 433-2764

1,842 Reviews of Ken Ganley Ford Parma - Service Center

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April 24, 2023

I paid 1,300 for a new radiator they damage my car and didn’t replace my bumper properly I’m so disappointed . More

by Carmelita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman
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Apr 27, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 22, 2023

Greorge was very helpful, Informative, commuicative, and a pleasure to deal with during my service More

by XDEPUTYDANX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

April 21, 2023

Helped me out in a tough situation. Taught us about how to use our warranty correctly. Was nice to us More

by Amiller2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 21, 2023

U please are so kind and I will still come back again I love guy More

by vromansherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
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Apr 21, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 20, 2023

Advisors are great, technicians work hard and my vehicle is running wonderfully. Will return again! More

by fcarly64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
Report | Print
Apr 21, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

May 24, 2023 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2023

Prompt service, they didn't have to reschedule me for a minor recall, everything was done the same day. More

by millwrightblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

May 24, 2023 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2023

I get great service friendly people they take good care of my car whatever questions I have they answer them and I really have no problems when I bring my car to be service or fixed More

by Dently B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 24, 2023 -

Ken Ganley Ford Parma responded

Hi Dently, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

April 15, 2023

I Always have had a good experience there, would recommend them to all my friends More

by FRAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 14, 2023

Friendly people, easy to work with, work done as scheduled and done on time. Easy in and out. More

by REDATEGF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2023

I have been waiting 4 months for a call back on a recall notice. Each time I have called they have no update and say the parts are on order. I do long distance driving and this is a huge concern for me. More

by Brett
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Apr 17, 2023 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

Apr 18, 2023 -

Ken Ganley Ford Parma responded

Hi Brett. I called and left you a voicemail today but I also wanted to get you info regarding your review. The recall came out in January 2023 and we did order the part, a drain tube kit, but the parts are still on back order. Every Ford dealership is limited to ordering 4 per week and we have serveral customers waiting just like you. Unfortunately NHTSA / Ford sends out letters to customers informing them of the recalls and informing you to schedule an appointment with us ASAP when we do not have the parts in stock. The good news is that Ford has not issued instructions to stop driving your vehicle under this recall. But we do apologize that you are waiting for this recall to be rectified and we understand your frustration, we too are waiting and wish that we could get everyone’s recalls fixed immediately! But we’re unfortunately at the mercy of Ford supplying the parts. Someone will contact you as soon as we receive your parts! Please let me know if there’s anything else that I can help you with in the meantime! Jody Wheatley Customer Relations Manager

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