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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,144 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,144 Reviews of Ken Ganley Ford Parma - Service Center
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February 20, 2020
I have been a loyal customer with this dealership. But my last few experiences have not been good. Unfortunately I will be doing business elsewhere last few experiences have not been good. Unfortunately I will be doing business elsewhere More
by Jacklamb1871
Verified CustomerEmployees Worked With
Ashley Neely
Helpful February 20, 2020
Worst visit ever. Appointment for Class Action Suit to upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation w upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation was not working (no screen). Turned around, returned and after a few minutes was told that all screens were working properly. Sat in car with the service manager and he told me that my car did not have navigation. I must have mixed it up with my Mustang. Now that I could not believe. I purchased this vehicle from your dealership new and for 5 years my car had navigation. After waiting another 30 minutes I was told they had it working again. Still no Sync update. Four hours of my life, for nothing. More
by TLM252
Employees Worked With
Ashley Neely
February 20, 2020
I very much enjoy owning my Ford F-150 2015 from Ganley West Dealership, There service and sales persons are top notch knowledgeable helpful and kind to me. West Dealership, There service and sales persons are top notch knowledgeable helpful and kind to me. More
by KEOSONIC
Employees Worked With
Mike Hamilton, Nick Seminatore, Ashley Neely
February 20, 2020
Service That Exceeds Expectations! Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reas Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reasons why I have stayed with the same dealership for three consecutive leases. Halfway thru that third one and plan to return for a fourth lease experience! Will this be the one where I get the F-150 or the Mustang.....hmmmmm. More
by Bob Beck
Employees Worked With
February 20, 2020
The service department is great. They always tell me what is needed and the estimated cost. They individual staff members are always polite and informative. is needed and the estimated cost. They individual staff members are always polite and informative. More
by SLK123OGG
Employees Worked With
Mike Hamilton, Nick Seminatore, Ashley Neely
February 19, 2020
Outstanding customer service The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a rai The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a raise. His technical expertise is exceed only by his evident concern for his customers. His work excellence reflects not only on him as an individual but on your dealership as well. Great job More
by mustang
Employees Worked With
Nick Seminatore
February 19, 2020
Great fast service The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. More
by remorris208
Employees Worked With
Nick Seminatore
February 19, 2020
Good sales good service I bought my car from Ganley and have service done there also. All is good in sales and service. Of course I would refer people to Ganley. I bought my car from Ganley and have service done there also. All is good in sales and service. Of course I would refer people to Ganley. More
by sus611gra
February 19, 2020
Timely I was pleased to have my car ready in even less time than I was told. Jeremy did a great job of keeping me informed about my car and the repair. Ashle I was pleased to have my car ready in even less time than I was told. Jeremy did a great job of keeping me informed about my car and the repair. Ashley was great too! More
by VF
Employees Worked With
Jeremy too!, Ashley Neely
February 19, 2020
Really helpful people I had a couple of issues that were brought to my attention and thoroughly explained. The staff was very helpful with explaining the importance of each I had a couple of issues that were brought to my attention and thoroughly explained. The staff was very helpful with explaining the importance of each issue and planning how to address them. More
by J.ramsey21
Employees Worked With
Daniel Walker, Nick Seminatore
