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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,843 Reviews
Call Service Center (888) 433-2764

1,843 Reviews of Ken Ganley Ford Parma - Service Center

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January 28, 2023

Won't own up to damage done to vehicle. I won't be here anymore More

by Rfsieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Seminatore
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Jan 29, 2023 -

Rfsieg responded

They tore the window tint on my driver's window and said they didn't do it.

Jan 29, 2023 -

Rfsieg responded

I will never return to that dealership

January 28, 2023

Great service at a convenient location. Nick in the service department was great to work with! More

by NICK.GOERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin
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Jan 29, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Nick, Carlyle, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 28, 2023

Once a time was scheduled the work was done in the time frame. Received a call to let me know that parts would need to be ordered and rescheduled to complete the repair More

by M.RUSNAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
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Jan 29, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

January 27, 2023

Easy to work with. Solved the problem. Provided a ride so I wouldn’t have to sit and wait More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker , Nick Seminatore
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Jan 29, 2023 -

Ken Ganley Ford Parma responded

Sam, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 30, 2023 -

Ken Ganley Ford Parma responded

Hi Sam, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 26, 2023

Everyone is friendly and helpful. I recommend to anyone for sales and service. Make you sure you expect a great experience! More

by Nicky2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Feruito, Nick Seminatore, Carlyle Franklin
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Jan 27, 2023 -

Ken Ganley Ford Parma responded

Thanks, Nicky, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 26, 2023

Truck was brought in for check engine light. Was told it needed over $1800.00 worth of work. Took it to another place for a second opinion, it needs a battery for $150.00 dollars. I think you p More

by KOON24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
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Jan 26, 2023 -

Ken Ganley Ford Parma responded

Hi Kerri, when your 2014 Ford F-150 with 93,000 miles was at our service center, we diagnosed the vehicle with several diagnostic trouble codes which is why we recommended $1,800 worth of repairs. Often time if you replace a battery, it will clear out codes on the vehicle and then once the vehicle goes through several drive cycles, the lights and codes usually come back on. If / when your lights come back on, we would be happy to have you bring your truck back in and hook it up to our diag machine for free of charge. Thanks!

Jan 26, 2023 -

KOON24 responded

It was cleared prior to replacing battery. All problems highlighted by your service department were gone over with a fine tooth comb and found to be good

Jan 30, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 26, 2023

Very knowledgeable and friendly staff. Dave answered all my questions and was very helpful! Great experience overall. More

by Nick-Jess-dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Dave and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 26, 2023

Always helpful and very kind when i need something fixed or help with my truck More

by Lisi1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!

January 26, 2023

They were very informative. My car was serviced in a timely fashion. I was happy with my experience. More

by Redheart48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Ken Ganley Ford Parma responded

We are thrilled to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 25, 2023

Exceptional service by the entire staff. No messing around and got the job done in a timely manner for the amount of work needed done. More

by RICOGALASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jan 27, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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