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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,915 Reviews
Call Service Center (888) 433-2764

1,915 Reviews of Ken Ganley Ford Parma - Service Center

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March 18, 2023

George was great. He explained the recall and was apologetic for it taking longer than expected. I appreciate the honesty l. More

by dawnup.812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Ken Ganley Ford Parma responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

March 18, 2023

That’s bad service I will take that company to the court because take my money and don’t foxes my car More

by mohsenalyayoub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Report | Print
Mar 22, 2023 -

Ken Ganley Ford Parma responded

We are sorry to hear about your experience with our service department. Can you please reply with the first and last name on the account, the type of vehicle and a phone # to reach you. We would like to get more info so that we can address this. Or you can email the info to our Customer Relations Manager at JWheatley@GanleyAuto.com

March 18, 2023

Brought my car in for the recall appointment did nothing, but gave me an oil change that I did not order the guy to check me in was a total jerk. I want no correspondence from Ganley, and I will not patroniz More

by Sam7281
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Report | Print
Mar 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 18, 2023

Everyone was super helpful and communicative. Great and quick service. Would definitely recommend going here. Thank you Ken. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

March 16, 2023

I did not deal with the service department. But I can say in the past I have, and they were very nice More

by rob61270
Recommend Dealer
Yes
Employees Worked With
None
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Mar 17, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 15, 2023

Overall experience, I would’ve put mark pzero star because such a bad service I received More

by hmscontractors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 15, 2023

Friendly, prompt, thorough. Ken calls and answers all questions. Would recommend for service on your vehicle. More

by CITY2384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Mar 16, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 17, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 15, 2023

Always helpful and prompt! Highly recommend this dealership to anyone. Upfront pricing very trustworthy every visit. More

by KNOTAGAIN411@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business. We appreciate you taking the time to leave us this great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 17, 2023 -

Ken Ganley Ford Parma responded

Hi, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 14, 2023

Fast & friendly service. Dave moga & crew were great. I would highly recommend ganley Ford service More

by Nick_raich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Ken Ganley Ford Parma responded

Thank you, Nick, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 13, 2023

Very pleasant people. The staff was amazing. I felt important being there. Awesome service, thanks More

by SCOTT.HARWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Mar 14, 2023 -

Ken Ganley Ford Parma responded

Thank you, Scott. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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