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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,881 Reviews
Call Service Center (888) 433-2764

1,881 Reviews of Ken Ganley Ford Parma - Service Center

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April 13, 2025

NICE AND PROFESSIONAL. MY CAR HAD ISSUE WITH NOISE . THE TECH WAS VERY KNOWLEDGEABLE HE FIXED THE ISSUE AND HE MADE SURE I AM HAPPY WITH THE REPAIR . More

by ayed00623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 12, 2025

I felt like my service tech, Alesha, truly had my back as a Ford customer More

by mickierinehart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher , Alicia Jeffery
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Apr 13, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 12, 2025

Dave moga was very helpful and did understand what I wanted and did it correctly. More

by Kbp0702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 11, 2025

A waste of time and effort to write 15 words for a job that was done quickly and efficiently More

by Johnreidjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Apr 14, 2025 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 11, 2025

Wonderful customer service Even arranged transportation home and back. Thank you So much Will definitely be back. More

by CKARGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 10, 2025

First time coming in for service since Ganley took over. Everyone was very nice and welcoming. I will definitely be back. More

by JAPAWNYK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 10, 2025

It would appear nothing I requested was done. None of my recalls were done. I asked about pricing on a wheel bearing and got pricing for several other things including the wheel bearing but not t More

by jszymczuk84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Apr 13, 2025 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 10, 2025

Professional, friendly and attentive service Customer service and support and delivering as promised are the best More

by ACB 12
Recommend Dealer
Yes
Employees Worked With
Alicia
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Apr 10, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 09, 2025

George was great! He even told me some things included in my warranty I didn’t know about! More

by Louann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 08, 2025

Matt ( service advisor) was great. He explained everything about my truck and what was done to repair it. When I Picked it up Dave was friendly and welcoming also. More

by adambehal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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