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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,832 Reviews

1,832 Reviews of Ken Ganley Ford Parma - Service Center

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August 30, 2022

An excellent dealership, with friendly staff and great prices. I highly recommend them to any Ford customer More

by JanineBlackwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin, Blaise Clark
Aug 31, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford West. Please don't hesitate to reach out if you need anything else.

August 30, 2022

They were very helpful when I had a battery issue, had dropped a daughter at e.r. no keys left with me. They were very busy and still made an effort to expedite my car problem. I appreciated there effort More

by RAC00NMASTER0108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Aug 31, 2022 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 28, 2022

Staff is friendly and the service was done quickly. The estimate for the service was spot on. More

by HERPKA0311
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

August 26, 2022

Service advisor was attentive and good at communicating with me. I will go back to this service department. More

by smconder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

August 25, 2022

The staff is always courteous and the work is always done efficiently. Manager Dave Moga is helpful and always answers all of my questions. More

by jessrein66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2022

Quick to get my car back and a full inspection was done on my car and the warranty was worth the money More

by animalspirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin
Aug 27, 2022 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 25, 2022

Repairs done ahead of schedule also discounted the price for the tailgate repair. One problem, the technician did not replace the top light bulb for the right rear turn signal. It was flashing faster and I More

by Pavlik0514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you would like to discuss your concerns in more detail. We are glad that you had an overall positive experience and hope you will give us another opportunity to serve you!

August 23, 2022

Very kind staff. Did not over or under estimate time it would take them to work on my car. Did not overcharge or sell me unnecessarily things More

by Liro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2022

I have been very happy with Ken Ganley ford the few times I have been there, very professional staff! Not so much with Ken Ganley Honda! More

by Frim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Aug 19, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

August 16, 2022

Excellent customer service. Service department keeps our car's in excellent working order. Local, friendly More

by laskeens05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Ken Ganley Ford Parma responded

We appreciate your business, Dave and our team look forward to serving you again soon!

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