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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,864 Reviews
Call Service Center (888) 433-2764

1,864 Reviews of Ken Ganley Ford Parma - Service Center

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February 21, 2022

Brought my friend’s car in. Service was done Quickly, Niki kept us informed and friendly. More

by fcarly64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niki, Ashley Neely, Carlyle Franklin
Report | Print
Feb 22, 2022 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West, Inc.. We hope you have a great day!

February 21, 2022

everyone is friendly and always smiling they let me know what is wrong with my ford the place is always clean also bathroom. More

by Theresa44147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

February 18, 2022

Always a pleasure dealing with the people there it always a great experience, ever single visit. More

by Gldglve14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

Feb 22, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2022

I’ve been here twice for my oil change service and everybody has always been super nice and very helpful. I have no No complaints :) More

by elizma.ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Carlyle Franklin
Report | Print
Feb 16, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Feb 17, 2022 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West, Inc.! We look forward to your next visit! Take care!

February 14, 2022

They were friendly and responsive to repairing our various recall issues. They also kept me updated on the status since parts needed to be ordered. More

by Beth C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 15, 2022 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Beth, and look forward to your next visit.

February 12, 2022

Dave was very helpful, great communications and support. Service was well done with no pressure. More

by SMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2022 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 03, 2022

Excellent customer service. Expedited my work. Handled Excellent customer service. Expedited my work. Handled my issue quickly. Did not pressure me into the $70 factory key retrieval that took me 25 seco More

by RYAN.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2022 -

Ken Ganley Ford Parma responded

Thank you, Ryan. It's great to hear that we were able to help you out! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

February 03, 2022

My service technician Dave, kept me informed of the whole process, really satisfied with his service and how cordial and personable he was. More

by Mcastillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki
Report | Print
Feb 03, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team, and we look forward to working with you again!

February 03, 2022

Great customer service. Very friendly and fast. They listen to your concerns and try to address them the first time! More

by ahbjk11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Feb 03, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 27, 2022

We had excellent service from Ganley recently. They were very professional, kind and courteous and work was done quickly and efficient. More

by blueskygin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Report | Print
Jan 27, 2022 -

Ken Ganley Ford Parma responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

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