Ken Ganley Ford Parma - Service Center

Spent $400 for a battery!!! I took my car in for a problem with the start stop feature. I asked if it could be the battery I was told no. The ran tests charged me $170 to tell me they could not find a problem with the start stop feature. I asked if it could be the battery I was told no. The ran tests charged me $170 to tell me they could not find anything wrong. Took my car home. A little over a week later same problem plus the RPMs were running high. Took it back was told after a couple days that they were able to duplicate the problem now they have to figure out why it is happening. They called to tell us that the battery was not fully charged and we needed to replace it in order to find out what’s wrong. Replaced the battery received a message stating they were still trying to figure it out ( been a week now) I called back to ask for more information I need my car back at this point. 4 days later (over the weekend) we get a call that the car is ready again found nothing wrong so they attributed the problem to the battery. I asked why they didn’t know it was the battery a couple weeks earlier when I first brought it in I was given a basic blow off answer and than why didn’t they know it was the battery when I first brought it back. Again no good answer. So I was without my car for almost 3 weeks total and spent over $400 for a battery!! Very frustrating More

Pleasant , clean environment. Staff is friendly, kind and helpful. Service was great, quick and efficient. helpful. Service was great, quick and efficient. More

Very professional and does great work in a timely matter I alway go to this service center I alway go to this service center More

Great service experience. Would definitely trust Gabley Ford again for performing maintenance on my vehicle. Ford again for performing maintenance on my vehicle. More

After a bad experience, Ashley the new service manager has restored my faith in this deslership has restored my faith in this deslership More

Nikki has been an absolute godsend through the process of getting my car fixed and has made this whole process so easy! I’m so grateful for her getting my car fixed and has made this whole process so easy! I’m so grateful for her More

Hello,Ganley Ford West Dealership has been a great Hello, Ganley Ford West Dealership has been a great place to service my car. I have used their service several times and received excellent custome Hello, Ganley Ford West Dealership has been a great place to service my car. I have used their service several times and received excellent customer experience. Thank you! More

The service was prompt and excellent. I was kept informed of the progress, and have a clear sense of what needed to be done and approximately what it would cost. David Mogadishu was my contact person for t of the progress, and have a clear sense of what needed to be done and approximately what it would cost. David Mogadishu was my contact person for this repair. He was very thorough and professional in explaining what had been done and care that might be needed in the future. More

Got me the part I needed and even got to use my ford points, no problem. Parts dept was very knowledgeable and service was great. Will definitely be using this dealership for parts and service in the fu points, no problem. Parts dept was very knowledgeable and service was great. Will definitely be using this dealership for parts and service in the future More

Staff were friendly. I was kept informed of progress in determining what the problem was. And it was resolved the same day!!! determining what the problem was. And it was resolved the same day!!! More