Ken Ganley Ford Parma - Service Center

Sales department needs a course in customer service!! Worst ever! Zero communication, absolutely a horrible experience. Never will refer this location! Terrible! Sonny in service was great! Worst ever! Zero communication, absolutely a horrible experience. Never will refer this location! Terrible! Sonny in service was great! More

Wonderful Scott the mechanic cook time come out and talk to me about my vehicle and recommendations for it everyone was very helpful and courteous to me about my vehicle and recommendations for it everyone was very helpful and courteous More

Very helpful, did what they could do to fix it as fast as they could. Ford covered the whole thing because of recall. Even washed it when they where done they could. Ford covered the whole thing because of recall. Even washed it when they where done More

Very friendly & got the work done in a exactly 1 hr. I had issues with the website and when I called, the woman was very kind and flexible. had issues with the website and when I called, the woman was very kind and flexible. More

You are very lucky to have an Ashley as a Ford service Advisor. I am expressing my gratitude on a job well done. It is so easy to just do the minimum but Ashley has gone the extra mile to look up warranty Advisor. I am expressing my gratitude on a job well done. It is so easy to just do the minimum but Ashley has gone the extra mile to look up warranty’s. I am so grateful - job well done! More

Ashley and the techs are awesome! Best service ever! Thank you for always giving me a ride home and offering a loaner vehicle. Thank you. Thank you for always giving me a ride home and offering a loaner vehicle. Thank you. More

I have been dealing with Ganley ford west for many years. I have a great deal of trust in their work. The prices this time were outrageous but I'm guessing it is because of the virus. $1500.00 fo years. I have a great deal of trust in their work. The prices this time were outrageous but I'm guessing it is because of the virus. $1500.00 for an alternator and a oil change is out of this world. I still give them 5 stars but will pay more attention to price in the future. Thank you More

Had a great experience! Very efficient and honest. Gave follow up info for future work needed on car. The quote and paperwork waiting for me. follow up info for future work needed on car. The quote and paperwork waiting for me. More

They provided fast service and communicated very well. The location is very convenient. They offer an array of services. I will definitely be using them again. The location is very convenient. They offer an array of services. I will definitely be using them again. More

Ashley was awesome. My oil change and inspection was done efficiently and I was on the road within the hour. Everything went smoothly and the car was washed which is a nice touch. efficiently and I was on the road within the hour. Everything went smoothly and the car was washed which is a nice touch. More