John Ruper

Bought a Bronco sport from them and they helped me get the one I want with the interior changes I hoped to have. the one I want with the interior changes I hoped to have. More

by PHIL.RANDOLPH Verified Customer Verified Customer

Print

Treated very well, super friendly staff. Paid attention to my needs and spent so much time with me. Paid attention to my needs and spent so much time with me. More

Print

Pam and the team were very professional and we walked away very happy. They made a point to think of my wife's needs. away very happy. They made a point to think of my wife's needs. More

Print

Service was excellent He took the time to explain why Another Dealership with the cars that i was looking for would be a better choice for me. Another Dealership with the cars that i was looking for would be a better choice for me. More

by Edcaffey Verified Customer Verified Customer

Print

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

Print

Referred by Angela D’Amicone Ken Ganley Medina. Smooth transaction. AJ was an attentive salesman. Dealership was willing to work with us. Smooth transaction. AJ was an attentive salesman. Dealership was willing to work with us. More

by Medinamolly29 Verified Customer Verified Customer

Print

Treated like family Highly recommend this business Staff is very professional and knowledgeable regarding the product they are selling is very professional and knowledgeable regarding the product they are selling More

by TJT Verified Customer Verified Customer

Print

Carlos and Maddie were exemplary in their approach, very knowledgeable, and did not play the sales game. knowledgeable, and did not play the sales game. More

by seaninecook Verified Customer Verified Customer

Print

very transparent, courteous and kind people. will refer my friends to Ken Ganley did not play games or push sales tactics will refer my friends to Ken Ganley did not play games or push sales tactics More

by ATNITE91 Verified Customer Verified Customer

Print

Easy process, excellent customer service Kristy was amazing Wonderful car buying experience. Will definitely return amazing Wonderful car buying experience. Will definitely return More

by ROBCHERYL72 Verified Customer Verified Customer

Print